@mattab opened this Issue on March 8th 2016 Member

When opening a Visitor Log with a Segment applied, when opening a Visitor Profile the segment will still be applied, causing incomplete data to be displayed in Visitor Profile.

To reproduce this issue:

  • Create & Apply a segment "Visit Count > 2" (this bug occurs only with a few specific segments such as "Visit Count")
  • Open the Visitor Log for this segment
  • then Open a Visitor Profile
  • Got: in the HTTP request the segment parameter is forwarded to the visitor profile. Piwik loads the visitor profile and applies the segment Visit count > 2. As a result, the profile will only show visits 3, visit 4, visit 5, etc. The visit 1 and visit 2 are not displayed.
  • Expected: the visitor profile should not have the segment applied.


  • there is a feature "Next visitor / Previous visitor", where you can go from Visitor to Visitor directly within the profile. This feature currently uses the segment parameter. So we can't just remove the segment parameter, but maybe we could rename the parameter name.
@mattab commented on March 11th 2016 Member

this issue was also reported in the forums: https://forum.piwik.org/t/visitor-profile-actions-only-shows-same-day-plus-ip-address-not-showing-complete/18110/6?u=matthieu with the segment "Visitor converted a goal"

@mattab commented on July 8th 2016 Member

Also duped in #10245

@mattab commented on September 29th 2016 Member

Fixed in #10533

This Issue was closed on September 29th 2016
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