@bruthe57 opened this Issue on February 23rd 2016

I have an issue on visitor profile with userid activated.
if userA from his deviceA browse my website, I can find in visitor log, his profile with some information related to device A (browser, os, ip, etc ..)
if userA switch browsing from device A to another deviceB, this traffic is shown in the visit initiated with deviceA and I can't find any trace of deviceB !!!

After some test, I found that is related to the session. if I wait the session timeout (default 30min), and userA use his deviceB, I can find a new visit with deviceB.

The information of the device seems to be related to the entire visit and not to the pageview...

@hpvd commented on February 23rd 2016

One idea for optimizing visitor profile would be to
1) ad a list of used devices
(similar to list of locations, see https://github.com/piwik/piwik/issues/9702)
2) and show the used device at head of each visit shown in visitor profile

=> what do you think?

@bruthe57 commented on February 23rd 2016

these optimizations would be the chery on cake, but my main problem is that when I use the userid, piwik merge two sessions from differents devices in the same visit! and we lose information about the second device ... :-/

@tsteur commented on February 24th 2016 Member

That's a bug and it won't be trivial to fix unfortunately. I think we already have an issue for this but I can't find it right now.

FYI: I changed the title so it'll be easier to find this one.

@AAudusseau commented on September 24th 2020

Hi! Any news for this issue? Is there a workaround? Thanks

@tsteur commented on September 24th 2020 Member

@AAudusseau The only way to fix this would be to create a new visit every time a user "logs in".

@AAudusseau commented on September 25th 2020

I see. Thanks for the answer

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