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Device and other visitor information gets lost when using userId feature as two visits from two different visits get merged #9834

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bruthe57 opened this issue Feb 23, 2016 · 6 comments
Open

Device and other visitor information gets lost when using userId feature as two visits from two different visits get merged #9834

bruthe57 opened this issue Feb 23, 2016 · 6 comments
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Bug For errors / faults / flaws / inconsistencies etc.
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@bruthe57
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I have an issue on visitor profile with userid activated.
if userA from his deviceA browse my website, I can find in visitor log, his profile with some information related to device A (browser, os, ip, etc ..)
if userA switch browsing from device A to another deviceB, this traffic is shown in the visit initiated with deviceA and I can't find any trace of deviceB !!!

After some test, I found that is related to the session. if I wait the session timeout (default 30min), and userA use his deviceB, I can find a new visit with deviceB.

The information of the device seems to be related to the entire visit and not to the pageview...
@hpvd
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hpvd commented Feb 23, 2016

One idea for optimizing visitor profile would be to

  1. ad a list of used devices
    (similar to list of locations, see visitor profile: show list of all cities #9702)
  2. and show the used device at head of each visit shown in visitor profile

=> what do you think?

@bruthe57
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these optimizations would be the chery on cake, but my main problem is that when I use the userid, piwik merge two sessions from differents devices in the same visit! and we lose information about the second device ... :-/

@tsteur
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tsteur commented Feb 24, 2016

That's a bug and it won't be trivial to fix unfortunately. I think we already have an issue for this but I can't find it right now.

FYI: I changed the title so it'll be easier to find this one.

@tsteur tsteur added the Bug For errors / faults / flaws / inconsistencies etc. label Feb 24, 2016
@tsteur tsteur changed the title visitor profile Device and other information gets lost when using userId feature as two visits from two different visits get merged Feb 24, 2016
@tsteur tsteur changed the title Device and other information gets lost when using userId feature as two visits from two different visits get merged Device and other visitor information gets lost when using userId feature as two visits from two different visits get merged Feb 24, 2016
@mattab mattab added this to the Mid term milestone Mar 31, 2016
@mattab mattab mentioned this issue Mar 31, 2016
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@AAudusseau
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Hi! Any news for this issue? Is there a workaround? Thanks

@tsteur
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tsteur commented Sep 24, 2020

@AAudusseau The only way to fix this would be to create a new visit every time a user "logs in".

@AAudusseau
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I see. Thanks for the answer

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@tsteur @mattab @AAudusseau @hpvd @bruthe57