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Inform users about possible issues with Page Overlay report #9807

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quba opened this issue Feb 19, 2016 · 1 comment
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Inform users about possible issues with Page Overlay report #9807

quba opened this issue Feb 19, 2016 · 1 comment
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answered For when a question was asked and we referred to forum or answered it. c: Usability For issues that let users achieve a defined goal more effectively or efficiently. Enhancement For new feature suggestions that enhance Matomo's capabilities or add a new report, new API etc.

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@quba
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quba commented Feb 19, 2016

Page overlay report may not work because of various reasons. I can list two of them from the top of my head:

  • tracked page doesn't support https and Piwik was loaded via https (or even there's a force_ssl setting in the config)
    The easiest solution here is to not force ssl and to run Piwik via http when one wants to see the Overlay report
  • 'X-Frame-Options' are set to 'SAMEORIGIN'.
    The solution here is to change the X-Frame-Options header

It would be nice to display a message informing users, why the Page Overlay report doesn't work. I think that it's a high-valuable and easy improvement.

@mattab mattab added this to the 2.16.x milestone Mar 2, 2016
@mattab mattab added the c: Usability For issues that let users achieve a defined goal more effectively or efficiently. label Mar 2, 2016
@mattab mattab added the Enhancement For new feature suggestions that enhance Matomo's capabilities or add a new report, new API etc. label Aug 25, 2016
@mattab mattab modified the milestones: 2.16.x (LTS), Mid term Aug 25, 2016
@mattab
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mattab commented Feb 13, 2020

Thanks for the suggestion. The troubleshooting guide is found here: https://matomo.org/docs/page-overlay/#page-overlay-troubleshooting

as part of #4481 we will link to the user guides from within the app.

@mattab mattab closed this as completed Feb 13, 2020
@mattab mattab added the answered For when a question was asked and we referred to forum or answered it. label Feb 13, 2020
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answered For when a question was asked and we referred to forum or answered it. c: Usability For issues that let users achieve a defined goal more effectively or efficiently. Enhancement For new feature suggestions that enhance Matomo's capabilities or add a new report, new API etc.
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