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When event (name, action or category) segment is applied, there is no data in some actions report, Inform users why #9796

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adaqus opened this issue Feb 17, 2016 · 9 comments
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Bug For errors / faults / flaws / inconsistencies etc. c: Usability For issues that let users achieve a defined goal more effectively or efficiently. duplicate For issues that already existed in our issue tracker and were reported previously. Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical.

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@adaqus
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adaqus commented Feb 17, 2016

Let's create segment based on event name:

eventName==some name

When browsing 'Actions' reports for this segment, only reports in Actions / Events show some data. Others actions reports show message 'There is no data for this report.' and users think this is an error.

Users should be informed somehow that this is not error and it is logical consequence of using segment based on events.

This is also the case for any segment based on actions or events.

@tsteur
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tsteur commented Feb 18, 2016

Good point 👍 Won't be easy though as depending on segment some reports may still show some data while others not.

@tsteur tsteur added Enhancement For new feature suggestions that enhance Matomo's capabilities or add a new report, new API etc. c: Usability For issues that let users achieve a defined goal more effectively or efficiently. labels Feb 18, 2016
@mattab mattab added this to the 2.16.x (LTS) milestone Mar 15, 2016
@mattab mattab modified the milestones: 2.16.x (LTS), Mid term Aug 25, 2016
@da2x
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da2x commented Sep 1, 2016

As a new user, I’m really curios about the explanation for this. This limitation makes no sense to me; ff course I’d like to see which URLs are popular among users who triggered the leftComment event. Not being able to do this should be considered a bug (possibly a larger architectural problem) and not just a user error. But who knows, maybe the explanation will be really good and show me how to achieve this in another way.

The forum is full of threads with people asking for this (and they all go unanswered).

@mattab
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mattab commented Sep 27, 2016

Not being able to do this should be considered a bug (possibly a larger architectural problem) and not just a user error.

Fair enough, marking as Bug and moving up the priority list. Although it does not mean we will investigate soon soon as there are so many other issues to deal with. Help is very welcome (but this issue will be quite complex so may not be the best place to help!)

@mattab mattab added Bug For errors / faults / flaws / inconsistencies etc. and removed Enhancement For new feature suggestions that enhance Matomo's capabilities or add a new report, new API etc. labels Sep 27, 2016
@mattab mattab modified the milestones: 3.0.0, Mid term Sep 27, 2016
@mattab mattab added the Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical. label Sep 27, 2016
@mattab
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mattab commented Sep 27, 2016

@Aeyoun maybe you could link to the few forum posts where this was discussed? this could help increase "perceived priority" on our end

@da2x
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da2x commented Sep 28, 2016

Here is a rough unfiltered list. The first 20 results were all this very issue (didn’t bother clicking through the 100 remaining threads), but your personal Google rankings may yield different results.
https://www.google.com/search?q=site%3Aforum.piwik.org%20event%20action

@hpvd
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hpvd commented Sep 15, 2017

I think this is related to
show instant feedback on period & segment selector usage (result counting) #9109

in the case of no data one simply see something like this:

"0 different visits counted within selected period and segment.
These are 0% of all visits on entire website within this period
"

@mattab mattab changed the title Inform users why there is no data in some actions report when action/event segment is applied When action/event segment is applied, there is no data in some actions report, Inform users why Nov 22, 2017
@mattab mattab changed the title When action/event segment is applied, there is no data in some actions report, Inform users why When event (name, action or category) segment is applied, there is no data in some actions report, Inform users why Nov 22, 2017
@mattab
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mattab commented May 2, 2018

Probably a duplicate of #11900 ?

@mattab
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mattab commented Aug 12, 2019

Duplicate of #11900 which we're planning to implement in Matomo 4 if all goes as planned.

@mattab mattab closed this as completed Aug 12, 2019
@mattab mattab added the duplicate For issues that already existed in our issue tracker and were reported previously. label Aug 12, 2019
@mattab
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mattab commented Oct 27, 2019

This should be fixed in Matomo 3.12.0 which will be released tomorrow - if you still experience this issue then, let us know.

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Labels
Bug For errors / faults / flaws / inconsistencies etc. c: Usability For issues that let users achieve a defined goal more effectively or efficiently. duplicate For issues that already existed in our issue tracker and were reported previously. Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical.
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