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“Only track visits and actions when the action URL starts with ” feature doesn’t seem to work #9781

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kira510 opened this issue Feb 15, 2016 · 10 comments
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worksforme The issue cannot be reproduced and things work as intended.

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@kira510
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kira510 commented Feb 15, 2016

Hello @tsteur , @dandv , @nuxwin , @ArnY ,
I tried the steps mentioned in http://piwik.org/faq/how-to/faq_21077/ for our internal websites but the consequence was no more tracking at all. Has anyone else faced the same issue? Please let me know what might be the problem at the earliest.

@tsteur
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tsteur commented Feb 16, 2016

Have you specified the correct subdomain and path? You need to create an entry for each possible subdomain

@kira510
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kira510 commented Feb 22, 2016

Hello @tsteur , @dandv , @nuxwin , @ArnY ,
Can you please tell me how i can check this? As i dont see any subdomain and path option in manage settings.

@nuxwin
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nuxwin commented Feb 22, 2016

@kira510

As stated in the FAQ:

Go to Administration > Websites > click “Edit”. Below the “URLs” field for your website, there is a checkbox “Only track visits and actions when the action URL starts with one of the above URLs.”.

So here, I presume that you must check the URLs field. You must of course check the checkbox as well.
Once all this is done, save the changes.

@kira510
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kira510 commented Feb 22, 2016

Hello,
Enabling “Only track visits and actions when the action URL starts with one of the above URLs.” results in no more tracking at all. I checked this several times. Do you have any idea why this is happening?

@nuxwin
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nuxwin commented Feb 22, 2016

@kira510 Do you have filled the URLs field?

@kira510
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kira510 commented Feb 22, 2016

image

you can see that i have enabled the option. And are you referring to the "URLs" or "Keep Page URL fragments when tracking Page URLs"

@kira510
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kira510 commented Feb 23, 2016

Hello @tsteur , @dandv , @nuxwin , @ArnY ,
Any idea why am seeing this behaviour? Please help.

@tsteur
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tsteur commented Feb 24, 2016

What's the URL that you want to track?

@kira510
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kira510 commented Feb 25, 2016

It is an internal website, piwik tracks this site when i haven't enabled the feature.

@tsteur
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tsteur commented Feb 26, 2016

Do you have an example for the URL you want to track? Otherwise it'll be hard for us to reproduce.

@mattab mattab closed this as completed Mar 31, 2016
@mattab mattab added the worksforme The issue cannot be reproduced and things work as intended. label Mar 31, 2016
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Labels
worksforme The issue cannot be reproduced and things work as intended.
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