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Transitions Feature Not Working. I keep getting "Loading Transitions" indefinitely. #9765

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allen92 opened this issue Feb 12, 2016 · 4 comments
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@allen92
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allen92 commented Feb 12, 2016

Hello all,

I was wondering if anyone had suggestions on resolving the issue I'm having. Basically what happens is when I click on "Open Transitions" the popup launches and says "Loading Transitions for" but nothing ever actually happens. I've looked around and have not found any solution. Any help will be much appreciated.

Thanks a million!

@allen92 allen92 changed the title "Loading Transitions" Will Not Load. Transitions Feature Not Working. I keep getting "Loading Transitions" indefinitely. Feb 12, 2016
@tsteur
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tsteur commented Feb 12, 2016

Are you familiar with developer tools? Is there maybe a JavaScript error happening?

Is it otherwise possible that you give us access to your Piwik? It would be great if you could create a user with view permission for us and send details to "hello at piwik.org".

@allen92
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allen92 commented Feb 13, 2016

Ok, thanks. I just sent you the login. @tsteur

@tsteur
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tsteur commented Feb 13, 2016

Thanks for that, I had a quick look. It seems like your server performs a redirect when requesting transitions and doesn't return any data. Your server may perform a redirect because there is a URL in the URL such as `` see example URL

http://stats.yourdomain.me/index.php?date=2016-02-12&actionType=url&actionName=http%3A%2F%2Fyourdomainthatyoutrack.com%2F&expanded=1&format=JSON&module=API&method=Transitions.getTransitionsForAction&idSite=1&period=day

Maybe a redirect URL from http to https or something is not correctly written and wants to redirect. Please have a look at the server config or ask a system administrator.

@tsteur tsteur closed this as completed Feb 13, 2016
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tsteur commented Feb 13, 2016

FYI: You can delete the created user again

@tsteur tsteur added the answered For when a question was asked and we referred to forum or answered it. label Feb 13, 2016
@tsteur tsteur added this to the 2.16.1 milestone Feb 13, 2016
@tsteur tsteur self-assigned this Feb 13, 2016
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