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ecommerce: complete tracking of order's details #9177

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hpvd opened this issue Nov 6, 2015 · 3 comments
Closed

ecommerce: complete tracking of order's details #9177

hpvd opened this issue Nov 6, 2015 · 3 comments
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answered For when a question was asked and we referred to forum or answered it.

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@hpvd
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hpvd commented Nov 6, 2015

Piwik is already tracking details of orders:

  • Order Revenue grand total (includes tax, shipping, and subtracted discount)
  • Order sub total (excludes shipping)
  • Tax amount
  • Shipping amount
  • Discount offered

This is great so far but some important things are missing for making good decisions on base of Piwiks data for the right direction/future of business concepts and details (e.g. strategy of products, prices and discount, shipping, payment etc.)

Since there was just a ticket opened collecting all important data to be tracked on abandoned carts #9176,
the same items are of course important for completed orders.

Here is the list:

1) Details for each item in order:

  • Name
  • SKU
  • Original Price
  • Price (on cart, after discount)
  • Quantity

2) For order in general:

  • Total Revenue
  • Tax amount
  • Payment method
  • Payment cost
  • Shipping type
  • Shipping Cost
  • Discount
  • Discount reason e.g. coupon

feel free to add some more!

@hpvd
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hpvd commented Nov 6, 2015

would be really great to start tracking of all data soon (first step, because they are needed to have good statistics afterwards)
Showing and using the data could be added a little later (second step, e.g. within an enhancement of #7617, in visitorlog etc.)

@hpvd
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hpvd commented Nov 6, 2015

of course this "order with customer registration or without" #4760 is also still very interesting for a future addition of "2) Order in general",
but the items above will give already a real good base.

@mattab
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mattab commented Dec 23, 2015

Hi @hpvd - thanks for suggestion! do you mind adding your suggestions of new features in the issue #6177 - note that piwik already tracks 1) Details for each item in order: and displays them in the Visitor log. Piwik tracks some of the items in 2) For order in general: but not all, maybe you can add the new suggested ones in #6177

@mattab mattab closed this as completed Dec 23, 2015
@mattab mattab added the answered For when a question was asked and we referred to forum or answered it. label Dec 23, 2015
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