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ecommerce: track more details of abandoned cart #9176

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hpvd opened this issue Nov 6, 2015 · 2 comments
Closed

ecommerce: track more details of abandoned cart #9176

hpvd opened this issue Nov 6, 2015 · 2 comments
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duplicate For issues that already existed in our issue tracker and were reported previously.

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@hpvd
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hpvd commented Nov 6, 2015

Piwik could track details of abandoned carts:

  • items
  • quantity
  • price

That's great.
The results are showen e.g. in visitor log
please see attachment.

The question for the shop owner is not only what he has lost but also even more important
why did he lost this order?

To get a little help with the answer one need piwik to track some more data of the of abandoned carts:

Depending on the point of leaving the shop, the visitor may have seen and done (chosen)
everything.

With this, these things should be also be tracked and be visible within piwik
in same manner they are tracked on a successful order.

1) Details for each item on cart:

  • Name
  • SKU
  • Original Price
  • Price (on cart, after discount)
  • Quantity

2) For cart in general:

  • ShownTotal Revenue
  • Shown Tax amount
  • Selected Payment method
  • Shown payment cost
  • Selected Shipping type
  • Shown Shipping Cost
  • Discount offered
  • Discount reason e.g. coupon

even if some are not set (because not shown to visitor), one should still show the items but with the remark "not seen"

Only with this information one could identify the reason for leaving the shop

2015-11-06_14h55_21

@hpvd
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hpvd commented Nov 6, 2015

would be really great to start tracking of all data soon (first step, because they are needed to have good statistics afterwards)
Showing and using the data could be added a little later (second step, e.g. in visitorlog, a new abandoned cart overview page etc...)

@mattab
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mattab commented Dec 23, 2015

Hi @hpvd please note your suggestion new features/new tracking data, in the issue #6177

@mattab mattab closed this as completed Dec 23, 2015
@mattab mattab added the duplicate For issues that already existed in our issue tracker and were reported previously. label Dec 23, 2015
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