@thewire247 opened this Issue on November 1st 2015

I am trying to set up emailing from Piwik so it sends emails through AWS SES. A tunnel is set up to send via SES but SES is rejecting the emails as the email address it tries to send from is not verified. I can't seem to change the email address that the emails are sent from. I've added the following line in the [General] section of my config.ini.php:

noreply_email_address = "xxxxxxxxx<a class='mention' href='https://github.com/xxxxxxxxxxxxxxxx'>@xxxxxxxxxxxxxxxx</a>.com"

This is the output I get in /var/log/maillog:

Oct 28 13:11:27 ip-x-x-x-x postfix/cleanup[3783]: 5176F100AB6B: message-id=<20151028131127.5176F100AB6B<a class='mention' href='https://github.com/ip'>@ip</a>-x-x-x-x.eu-west-1.compute.internal>
Oct 28 13:11:27 ip-x-x-x-x postfix/qmgr[997]: 5176F100AB6B: from=<apache<a class='mention' href='https://github.com/ip'>@ip</a>-x-x-x-x.eu-west-1.compute.internal>, size=603822, nrcpt=1 (queue active)
Oct 28 13:11:27 ip-x-x-x-x postfix/smtp[3899]: 5176F100AB6B: to=<xxxxxxxxx<a class='mention' href='https://github.com/xxxxxxxx'>@xxxxxxxx</a>.com>, relay=x-x-x-x[x-x-x-x]:2525, delay=0.48, delays=0.06/0.02/0.03/0.37, dsn=5.0.0, status=bounced (host x.x.x.x[x.x.x x] said: 554 Message rejected: Email address is not verified. (in reply to end of DATA command))
Oct 28 13:11:27 ip-x-x-x-x postfix/cleanup[3783]: C2A47100AB6C: message-id=<20151028131127.C2A47100AB6C<a class='mention' href='https://github.com/ip'>@ip</a>-x-x-x-x.eu-west-1.compute.internal>
Oct 28 13:11:27 ip-x-x-x-x postfix/bounce[3787]: 5176F100AB6B: sender non-delivery notification: C2A47100AB6C
Oct 28 13:11:27 ip-x-x-x-x postfix/qmgr[997]: 5176F100AB6B: removed
Oct 28 13:11:27 ip-x-x-x-x postfix/qmgr[997]: C2A47100AB6C: from=<>, size=2895, nrcpt=1 (queue active)
Oct 28 13:11:27 ip-x-x-x-x postfix/local[3788]: warning: alias database loop for root
Oct 28 13:11:27 ip-x-x-x-x postfix/local[3788]: C2A47100AB6C: to=<root<a class='mention' href='https://github.com/ip'>@ip</a>-x-x-x-x.eu-west-1.compute.internal>, orig_to=<apache<a class='mention' href='https://github.com/ip'>@ip</a>-x-x-x-x.eu-west-1.compute.internal>, relay=local, delay=0.02, delays=0.01/0/0/0.01, dsn=5.4.6, status=bounced (alias database loop for root)
Oct 28 13:11:27 ip-10-x-x-x postfix/qmgr[997]: C2A47100AB6C: removed
@mattab commented on November 26th 2015 Member

Are all emails blocked, or only some?

does password reset email work?

do scheduled reports email work?

@mattab commented on December 23rd 2015 Member

Hi @thewire247 do you have more information? (see my previous comment)

@thewire247 commented on December 23rd 2015

We managed to get it working. The "from" email address had to be manually set in the zendmail module to get it to work. Before no emails could be sent

@mattab commented on July 1st 2019 Member

Thanks for feedback. we documented some common workaround in: https://matomo.org/faq/troubleshooting/faq_34856/

This Issue was closed on July 1st 2019
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