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Error display map location in profile visitor: TypeError: map.viewAB is undefined #8997

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samtux opened this issue Oct 13, 2015 · 9 comments
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Error display map location in profile visitor: TypeError: map.viewAB is undefined #8997

samtux opened this issue Oct 13, 2015 · 9 comments
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Bug For errors / faults / flaws / inconsistencies etc. worksforme The issue cannot be reproduced and things work as intended.
Milestone
2.16.x (LTS)

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@samtux
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samtux commented Oct 13, 2015

When I try to display the map location in the visitor profile reports I get the following error:

TypeError: map.viewAB is undefined index.php:2583:475
@samtux samtux changed the title Error display map in profile visitor Piwik 2.14.3 Error display map location in profile visitor Piwik 2.14.3 Oct 13, 2015
@mattab
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mattab commented Oct 13, 2015

Hi @samtux
please try with latest 2.15.0 RC http://piwik.org/changelog/piwik-2-15-0/

@mattab mattab closed this as completed Oct 13, 2015
@mattab mattab reopened this Oct 13, 2015
@samtux
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samtux commented Oct 13, 2015

@mattab, the error persists in the piwik 2.15.0 RC.

My configuration of Piwik is with Centos 6.2, Nginx and PHP-FPM.

@mattab
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mattab commented Oct 16, 2015

@samtux could you please send us an email with your URL, login and password, so we could take alook?

@samtux
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samtux commented Oct 24, 2015

@mattab, thank you very much for the help. I could not find your email contact, you can supply it?

Thanks.

@mattab
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mattab commented Dec 23, 2015

Hi @samtux please try again with our latest beta 2.16.0 which hopefully will fix this issue!

@mattab mattab added this to the Short term milestone Dec 23, 2015
@mattab mattab added the Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. label Dec 23, 2015
@gregr77
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gregr77 commented Jun 9, 2016

Hi guys. I use recent 2.16.1 version of piwik (installed yesterday - 8 of June 2016) and when I click on a map in visitor profile I am getting "the same" error except on different line: TypeError: map.viewAB is undefined /index.php?module=Proxy&action=getCoreJs&cb=... Line: 2798
I can provide any additional information you need. We just started playing with piwik and the only "additional" module we use is PHP GeoIP.
Thanks,
Greg

@mattab mattab changed the title Error display map location in profile visitor Piwik 2.14.3 Error display map location in profile visitor: TypeError: map.viewAB is undefined Jul 7, 2016
@mattab mattab modified the milestones: 2.16.x (LTS), Mid term Jul 7, 2016
@mattab mattab added Bug For errors / faults / flaws / inconsistencies etc. and removed Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. labels Jul 7, 2016
@mattab
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mattab commented Jul 7, 2016

Hi @gregr77

Thanks for the report. Do you get this error in both firefox and chrome? could you post a screenshot?

@gregr77
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gregr77 commented Jul 10, 2016

Hi guys,

Yes I got an error using all browsers but I found the reason looking at
another issue and fixed it later. The problem was not browser but server
settings related. Some mime types were not defined in IIS where piwik is
hosted and it resulted in maps not displayed. I believe it was .svg
extension required but I added mapping to few of them (.svg, .xht, .xhtml
and may be others) at the same time so I am not 100% sure.

I think

Best Regards,
Greg

Greg Ryjikh,
Senior Software Engineer
DDSN Net Pty Ltd
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On 8 July 2016 at 09:49, Matthieu Aubry notifications@github.com wrote:

Hi @gregr77 https://github.com/gregr77

Thanks for the report. Do you get this error in both firefox and chrome?
could you post a screenshot?

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@mattab
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mattab commented Jul 18, 2016

Thanks for letting us know

@mattab mattab closed this as completed Jul 18, 2016
@mattab mattab added the worksforme The issue cannot be reproduced and things work as intended. label Jul 18, 2016
This was referenced Dec 1, 2023
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Bug For errors / faults / flaws / inconsistencies etc. worksforme The issue cannot be reproduced and things work as intended.
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