@Flux3PO opened this Issue on September 8th 2015


Looking at the Live Log on the Dashboard, I got this returning visitor


Exact the Same Information on the Visitors Log.


If I add a Filter on the User Log to only show me returning visitors


The returning Visitor Profile does not show all Visits.


@mattab commented on September 20th 2015 Member

The returning Visitor Profile does not show all Visits.

@Flux3PO on your screenshot, the Visitor Profile only shows one visit (before you apply the segment it shows two visits). therefore it looks like it is working as expected?

@Flux3PO commented on September 22nd 2015

@mattab Hi, I don't think so.
I got an returning visitor with an unique Id. When I open his Profile, shouldn't I see the whole history rather then one Visit ?
I applied the Filter (or segment?) to the visitor list to show me all returning visitor, I did not expect to filter anything inside the returning visitors profile page.
But I can confirm this logic is consistent even thought it's not what makes sense to me. I want to filter on returning visitors, and I want to see all of there visits, I don't see a valid reason why the first visit is chopped off.

@mattab commented on September 23rd 2015 Member

Thanks for the report @Flux3PO It's now clear that there is a little issue:

  • Opening Visitor Log with a segment applied,
  • Clicking on "View Visitor Profile" link,
  • Expected: get the full Visitor Profile,
  • Got instead: Visitor Profile has segment applied, which may remove some information (eg. when we are filtering for "Returning visit" the user profile only display returning visits)

If we fix this, ideally the following feature would still work:

  • When opening the Visitor Profile, when the Visitor Log was segmented, clicking on "Next User / Previous User" should load the next/previous user from the pool of visits within the segment. (currently this works fine, which is useful to browse all users having a particular criteria)
@Flux3PO commented on September 23rd 2015

Thanks @mattab , it's hard to describe it in an easy way ;)

An Idea: Maybe it's just about wording (also I'm using the German version so there might be a glitch in the Translation?). Currently it says:
"Type of Visitor" = "Returning", but in fact it's:
"Type of Visit" = "Returning".
This would make sense in the way it currently works.

However, I still want to have a Filter on the Visitors log to better analyze returning visitors fully.

@mattab commented on September 23rd 2015 Member

Thx for feedback, committed the change in translation in https://github.com/piwik/piwik/commit/54b24968f51ac3dd4a97a317092ff0b194d7703c - and you can contribute to the German translation easily via our Transifex project: http://translations.piwik.org/

@mattab commented on September 25th 2018 Member

Hi @Flux3PO
This issue should have been fixed a year ago or so, please check and re-open if you still experience any issue. Thanks!

This Issue was closed on September 25th 2018
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