@francoisromain opened this Issue on August 18th 2015

Trying to install Piwik (on gandi simple hosting) there is this error at the step 2:

GET request to piwik.php failed. Try whitelisting this URL from HTTP Authentication and disable mod_security

However, there is no 'mod_security' on my server. Here is the list of the loaded modules:

core.c, event.c, http_core.c, mod_access_compat.c, mod_alias.c, mod_auth_basic.c, mod_auth_digest.c, mod_authn_core.c, mod_authn_file.c, mod_authz_core.c, mod_authz_host.c, mod_authz_user.c, mod_autoindex.c, mod_deflate.c, mod_dir.c, mod_env.c, mod_expires.c, mod_fastcgi_handler.c, mod_filter.c, mod_headers.c, mod_include.c, mod_info.c, mod_log_config.c, mod_mime.c, mod_negotiation.c, mod_remoteip.c, mod_rewrite.c, mod_setenvif.c, mod_so.c, mod_status.c, mod_unixd.c, mod_vhost_alias.c,

and here is the error.log from Apache

[Tue Aug 18 22:35:43.653608 2015] [auth_digest:notice] [pid 261:tid 3400658421568] AH01757: generating secret for digest authentication ...
[Tue Aug 18 22:35:43.654521 2015] [mpm_event:notice] [pid 261:tid 3400658421568] AH00489: Apache/2.4.12 (Unix) configured -- resuming normal operations
[Tue Aug 18 22:35:43.654534 2015] [core:notice] [pid 261:tid 3400658421568] AH00094: Command line: '/usr/sbin/apache2 -d /srv/data/.config/apache -f apache2.conf'
@sgiehl commented on August 24th 2015 Member

There is also no HTTP Authentication using htaccess or something similar?

@francoisromain commented on August 24th 2015

nop. nothing.

@sgiehl commented on August 24th 2015 Member

Are you able to open piwik.php in your browser?

@francoisromain commented on August 24th 2015

no: 500 (Internal Server Error)

@sgiehl commented on August 24th 2015 Member

Do you have access to the error logs of your server? Maybe you can find an error there...

@francoisromain commented on August 24th 2015

Php error.log: (I replaced the actual name with mysite)

[24-Aug-2015 19:42:00 UTC] PHP Fatal error:  Uncaught exception 'Exception' with message 'The configuration file {/srv/data/web/vhosts/stats.mysite.com/htdocs/config/config.ini.php} has not been found or could not be read.' in /srv/data/web/vhosts/stats.mysite.com/htdocs/core/Application/Kernel/EnvironmentValidator.php:64
Stack trace:
<a href='/0'>#0</a> /srv/data/web/vhosts/stats.mysite.com/htdocs/core/Application/Kernel/EnvironmentValidator.php(45): Piwik\Application\Kernel\EnvironmentValidator->checkConfigFileExists('/srv/data/web/v...', false)
<a href='/1'>#1</a> /srv/data/web/vhosts/stats.mysite.com/htdocs/core/Application/Environment.php(185): Piwik\Application\Kernel\EnvironmentValidator->validate()
<a href='/2'>#2</a> /srv/data/web/vhosts/stats.mysite.com/htdocs/core/Application/Environment.php(94): Piwik\Application\Environment->validateEnvironment()
<a href='/3'>#3</a> /srv/data/web/vhosts/stats.mysite.com/htdocs/piwik.php(56): Piwik\Application\Environment->init()
<a href='/4'>#4</a> {main}
thrown in     /srv/data/web/vhosts/stats.mysite.com/htdocs/core/Application/Kernel/EnvironmentValidator.php on line 64
@sgiehl commented on August 24th 2015 Member

Hm. Ok. The tracker status is checked on the installation page using ajax. Guess that request will return a 500 aswell. To ignore that check for now, try to remove the &trackerStatus=XXX from the URL in your browser.

@francoisromain commented on August 24th 2015

I removed it, but passing from step 3 to step 4 returns this error:

Test SQL failed to execute: CREATE TABLE piwik_test_table ( id INT AUTO_INCREMENT, value INT, PRIMARY KEY (id), KEY index_value (value) )Error: SQLSTATE[HY000]: General error: 1005 Can't create table 'piwik.piwik_test_table' (errno: -1)
@sgiehl commented on August 26th 2015 Member

Maybe your database user does not have the correct rights to create a table

@mattab commented on September 19th 2015 Member

Please try again with 2.15.0 beta: piwik.org/faq/how-to-update/faq_159/

General error: 1005 Can't create table 'piwik.piwik_test_table' (errno: -1)

as @sgiehl wrote, there is likely not enough permission to create database table. please ask your web host

@dev-101 commented on December 2nd 2015

I also got this problem, bypassed temporarily as advised, and later got problem connecting with db.
Problem was solved by replacing with localhost, not sure, but it should be the same (hosts).

@xros commented on December 26th 2015

@dev-101 @sgiehl The latest stable version 2.15.0, still has this bug. But if you delete the &trackerStatus=XXX from URL, it works. And yet it has no error of DB connection no matter "localhost" or "".

This Issue was closed on September 19th 2015
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