@sndrsk opened this Issue on August 11th 2015

I am running 2.14.3 and am unable to add a new website. I had this issue in the previous version as well, and I'm not sure how long this has been going on since I don't need to add websites often. I saw issues https://github.com/piwik/piwik/issues/7808 and https://github.com/piwik/piwik/issues/7802 but removing the showaddsite=1 parameter doesn't solve the issue, so it seems to be something different. I also tried re-uploading files and no luck. I have tried in Internet Explorer, Edge, and Firefox.

@tsteur commented on August 11th 2015 Member

From the sounds it's related to #6497 maybe have a look here https://github.com/piwik/piwik/issues/6497#issuecomment-60836702 and at the other comments

@sndrsk commented on August 11th 2015

@tsteur I just checked config.ini.php and it already included charset = "utf8".

@mattab commented on September 8th 2015 Member

@sndrsk can you please try with 2.15.0-b5 and see if it maybe works better? http://piwik.org/faq/how-to-update/faq_159/

@sndrsk commented on September 11th 2015

@mattab Sorry for the delay... I updated to 2.15.0-b6 and the issue is not resolved.

@tsteur commented on September 11th 2015 Member

Can you access your database and maybe have a look at the piwik_site table? The table might be named site or with a different prefix. There should be a column name. Temporarily removing or replacing all umlauts or special characters may fix it. You should be able to edit them again afterwards via the UI and add the special characters again

@sndrsk commented on September 11th 2015

@tsteur Nope, no special characters within.

@mattab commented on September 19th 2015 Member

@sndrsk could you give us access to your Piwik so we can see the problem? please email login credentials to hello at piwik.org if possible :)

@mattab commented on September 21st 2015 Member

@sndrsk the HTML files return 404 request. Check out this FAQ http://piwik.org/faq/troubleshooting/faq_18485/

This Issue was closed on September 21st 2015
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