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Hong Kong shown in the wrong location on Real-time Map #8275

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feimosi opened this issue Jul 6, 2015 · 4 comments
Closed

Hong Kong shown in the wrong location on Real-time Map #8275

feimosi opened this issue Jul 6, 2015 · 4 comments
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answered For when a question was asked and we referred to forum or answered it.

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@feimosi
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feimosi commented Jul 6, 2015

It appears on the USA area:
capture

@mattab
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mattab commented Jul 15, 2015

Hi @feimosi
Are you seeing this problem on the World Map as well as the North america zoom map?

it's maybe due to a bug in the geo location database, returning wrong lat/long for a Hong Kong visitor... but if you see this bug only in the zoomed map, and not on world map, it's likely a bug in Piwik map algorithm. Thanks for sending more info

@feimosi
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feimosi commented Jul 15, 2015

Hi,
It appeared on the World Map as well as on the zoomed part. Then you're saying it's independent of Piwik's algorithms?

@mattab
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mattab commented Jul 15, 2015

I think it's independant of Piwik algorithm. To be sure, you can look at browser > Developer Tools > and check the response from the Live API. it contains all visitor info, including the latitude and longitude. Check whether the lat and longitude for this visitor is indeed in the USA or whether it was supposed to be in asia. I assume it works well, and it's a problem with the geo location DB, so closing issue, but I may be wrong, so feel free to reopen!

@mattab mattab added the answered For when a question was asked and we referred to forum or answered it. label Jul 15, 2015
@feimosi
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feimosi commented Jul 15, 2015

OK, sure, thanks for the response!

@feimosi feimosi closed this as completed Jul 15, 2015
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