@Fensterbank opened this Issue on June 25th 2015 Contributor

While testing some random scheduled email reports I realized the activation of the statistic Visitor Configuration seems to provoke an error.
The download or sending of the report is not possible.

In the auto archiver cronjob error log, I got following output while the scheduler never finished:

PHP Fatal error: Call to undefined function Piwik\Plugins\DevicesDetection\getOsFullName() in /var/www/piwik/plugins/Resolution/functions.php on line 21

I tested the option in different reports on different sites. It was reproducable.
All reports worked fine without the statistic Visitor Configuration, after including it, they didn't work anymore.

This option seems to crash the report function.
I tested it in Piwik 2.13.1

Can someone confirm this issue?

@mattab commented on June 25th 2015 Member

Hi @Fensterbank

I can't reproduce this error on the demo running the latest beta. Can you try reproduce on latest beta?

@Fensterbank commented on June 26th 2015 Contributor

Hi @mattab

I realized that the plugin DevicesDetection was not activated.
I tried to activate, but the database upgrade failed, because of missing columns. (wtf?!)


I just created the columns manually and was able to activate the plugin.
Now the reports are working!

Finally you should be able to reproduce this issue following these steps:

  1. Deactivate the plugin DevicesDetecion
  2. Create a email report with the included statistic Visitor Configuration
  3. Download the email report

This type of error can be very disturbing.
A suggestion would be to prevent the selection of specific statistics if the required plugins are inactive.

@mattab commented on July 15th 2015 Member

Hi @Fensterbank

I cannot reproduce this issue in 2.14.0 - can you please reopen if you can still reproduce the bug? The Visitor configuration report loads even when DevicesDetection plugin is disabled.

@unhammer commented on March 13th 2016

I was able to add "visitor configuration" without having the devices plugin activated, giving this error message. I think my devices plugin was active at some point earlier. Simply activating the plugin solved it for me.

This Issue was closed on July 15th 2015
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