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Bug: Report in Visitors - Overview shows incorrect values #8089

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iMarkus opened this issue Jun 11, 2015 · 2 comments
Closed

Bug: Report in Visitors - Overview shows incorrect values #8089

iMarkus opened this issue Jun 11, 2015 · 2 comments
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answered For when a question was asked and we referred to forum or answered it.

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@iMarkus
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iMarkus commented Jun 11, 2015

Report in Visitors Overview does not show the correct values. Reproducible at demo.piwik.org

http://demo.piwik.org/index.php?module=CoreHome&action=index&idSite=7&period=range&date=2015-01-01,2015-01-31#/module=VisitsSummary&action=index&idSite=7&period=range&date=2015-01-01,2015-01-31

Export Data as csv and importing in Excel gives the following:
35292 visits, 31551 unique visitors

When switching to period=month:

http://demo.piwik.org/index.php?module=CoreHome&action=index&idSite=7&period=month&date=2015-01-09#/module=VisitsSummary&action=index&idSite=7&period=month&date=2015-01-09

35292 visits, 27540 unique visitors

I also noticed differences in the calculation of users on our setup. The Evolution Graph seems to work correctly.
@mattab
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mattab commented Jun 12, 2015

Hi @iMarkus

When you get the count of Unique visitors per day in one month, and sum these, you will get more than the actual number of Unique Visitors in the month. Unique Visitors is the count of unique people across the whole month, because same person/visitor can visit multiple times. so it's working as expected

@mattab mattab closed this as completed Jun 12, 2015
@mattab mattab added the answered For when a question was asked and we referred to forum or answered it. label Jun 12, 2015
@iMarkus
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iMarkus commented Jun 12, 2015

Hi Matthieu,

understand. Thank you so much for the explanation.

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