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3 Column Layout/Dashboard Missing After Update #7801

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Trance-Man opened this issue Apr 30, 2015 · 25 comments
Closed

3 Column Layout/Dashboard Missing After Update #7801

Trance-Man opened this issue Apr 30, 2015 · 25 comments
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answered For when a question was asked and we referred to forum or answered it.
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@Trance-Man
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What is going on with the columns for the dashboard? Did this break on the latest Piwik update? I try to set it to three columns and nothing sticks at all.

@diosmosis
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Duplicates #7796

Can you try clearing the browser cache and running ./console core:clear-caches then checking the functionality?

@diosmosis diosmosis added this to the 2.13.1 milestone Apr 30, 2015
@Trance-Man
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Is there an instruction manual to 'run' [console], I can't figure out how to do/use this you mentioned "Can you try clearing the browser cache and running ./console core:clear-caches then checking the functionality?"

Thank you

@diosmosis
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console is a PHP file in Piwik's root directory, you can run it on the command line via php /path/to/piwik/console core:clear-caches. You can see all available commands by running php /path/to/piwik/console help. You will need to access the file remotely, ie, via ssh.

If the console file is executable and there is a php executable on your system's PATH, you can just run /path/to/piwik/console directly, w/o the php part.

If you can't run the console file, you can delete the files in the /path/to/piwik/tmp/assets directory for the same effect.

@Trance-Man
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  • I deleted all in -->  /path/to/piwik/tmp/assets- I cleared cache and cookies
    Still have the same problem.
    Thanks

Bruce

 From: Benaka <notifications@github.com>

To: piwik/piwik piwik@noreply.github.com
Cc: Trance-Man treehopper@yahoo.com
Sent: Friday, May 1, 2015 9:30 AM
Subject: Re: [piwik] 3 Column Layout/Dashboard Missing After Update (#7801)

console is a PHP file in Piwik's root directory, you can run it on the command line via php /path/to/piwik/console core:clear-caches. You can see all available commands by running php /path/to/piwik/console help. You will need to access the file remotely, ie, via ssh.If the console file is executable and there is a php executable on your system's PATH, you can just run /path/to/piwik/console directly, w/o the php part.If you can't run the console file, you can delete the files in the /path/to/piwik/tmp/assets directory for the same effect.—
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@diosmosis
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There is a workaround posted in #7796 which is to zoom out until the dashboard uses multiple columns. Does this work for you?

@Trance-Man
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Zoom out?
On browser, on screen resolution, etc?
I tried to zoom in and out on browser options of the screen, then changed layout, still nothing but I have a feeling i am not understanding what you mean by 'zoom'
Thanks!

  From: Benaka <notifications@github.com>

To: piwik/piwik piwik@noreply.github.com
Cc: Trance-Man treehopper@yahoo.com
Sent: Friday, May 1, 2015 4:10 PM
Subject: Re: [piwik] 3 Column Layout/Dashboard Missing After Update (#7801)

There is a workaround posted in #7796 which is to zoom out until the dashboard uses multiple columns. Does this work for you?—
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@diosmosis
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It's possible the problem you're experiencing is caused by something else. Can you provide access to your Piwik instance? If so, please email credentials to use to hello@piwik.org.

@Trance-Man
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[Redacted]

  From: Benaka <notifications@github.com>

To: piwik/piwik piwik@noreply.github.com
Cc: Trance-Man treehopper@yahoo.com
Sent: Friday, May 1, 2015 5:59 PM
Subject: Re: [piwik] 3 Column Layout/Dashboard Missing After Update (#7801)

It's possible the problem you're experiencing is caused by something else. Can you provide access to your Piwik instance? If so, please email credentials to use to hello@piwik.org.—
Reply to this email directly or view it on GitHub.

@diosmosis
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Please don't post credentials to github. I've removed them and copied them for debugging, you don't need to do anything else.

@diosmosis
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Ok, I can reproduce this issue, it's not the same as the other one.

@Trance-Man
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Wow I did that? not sure how.

Should I change my password?
From: Benaka notifications@github.com
To: piwik/piwik piwik@noreply.github.com
Cc: Trance-Man treehopper@yahoo.com
Sent: Friday, May 1, 2015 6:09 PM
Subject: Re: [piwik] 3 Column Layout/Dashboard Missing After Update (#7801)

Please don't post credentials to github. I've removed them and copied them for debugging, you don't need to do anything else.—
Reply to this email directly or view it on GitHub.

@Trance-Man
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Ah great, just my luck, so my problem is a rare new one, lol?Any easy fix? Drives me nuts a bit.

  From: Benaka <notifications@github.com>

To: piwik/piwik piwik@noreply.github.com
Cc: Trance-Man treehopper@yahoo.com
Sent: Friday, May 1, 2015 6:10 PM
Subject: Re: [piwik] 3 Column Layout/Dashboard Missing After Update (#7801)

Ok, I can reproduce this issue, it's not the same as the other one.—
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@diosmosis
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It's a common problem, the CSS being served by your web server is incorrect. Removing the /path/to/piwik/tmp/assets/ file should have fixed this. Can you restart your webserver?

If that doesn't work, please archive and send the contents of the /path/to/piwik/tmp/assets folder to hello@piwik.org.

@Trance-Man
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I just sent it. :)
It's my Godaddy account, only my westhost account I know how to restart. I hate Godaddy.
BC
From: Benaka notifications@github.com
To: piwik/piwik piwik@noreply.github.com
Cc: Trance-Man treehopper@yahoo.com
Sent: Friday, May 1, 2015 6:24 PM
Subject: Re: [piwik] 3 Column Layout/Dashboard Missing After Update (#7801)

It's a common problem, the CSS being served by your web server is incorrect. Removing the /path/to/piwik/tmp/assets/ file should have fixed this. Can you restart your webserver?If that doesn't work, please archive and send the contents of the /path/to/piwik/tmp/assets folder to hello@piwik.org?—
Reply to this email directly or view it on GitHub.

@diosmosis
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The files you sent look like they were incorrectly generated. They don't include the new CSS included in 2.13.

Can you check the /path/to/piwik/plugins/Morpheus/stylesheets/base.less file for the following text: @import "bootstrap.css";? It should be on line 38. If it's not there, the update didn't go as it should have.

If it is there, then my only guess is that the web server is incorrectly caching old PHP files. You'll have to talk to Godaddy about fixing that if you can't restart php-fpm yourself (though ./console core:clear-caches command described above might fix it).

@Trance-Man
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OK I caled Godaddy they said they put in the command to refresh, that it might take 30-45 minutes, jees..So I will test it out again in just a bit, hoping this solves the problem.
B

  From: Benaka <notifications@github.com>

To: piwik/piwik piwik@noreply.github.com
Cc: Trance-Man treehopper@yahoo.com
Sent: Friday, May 1, 2015 8:38 PM
Subject: Re: [piwik] 3 Column Layout/Dashboard Missing After Update (#7801)

The files you sent look like they were incorrectly generated. They don't include the new CSS included in 2.13.Can you check the /path/to/piwik/plugins/Morpheus/stylesheets/base.less file for the following text: @import "bootstrap.css";? It should be on line 38. If it's not there, the update didn't go as it should have.If it is there, then my only guess is that the web server is incorrectly caching old PHP files. You'll have to talk to Godaddy about fixing that if you can't restart php-fpm yourself (though ./console core:clear-caches command described above might fix it).—
Reply to this email directly or view it on GitHub.

@Trance-Man
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Ok Godaddy told me they would restart, so that seems to have taken place but still no changes, I still can't change my layout to what it was before.

  From: Benaka <notifications@github.com>

To: piwik/piwik piwik@noreply.github.com
Cc: Trance-Man treehopper@yahoo.com
Sent: Friday, May 1, 2015 8:38 PM
Subject: Re: [piwik] 3 Column Layout/Dashboard Missing After Update (#7801)

The files you sent look like they were incorrectly generated. They don't include the new CSS included in 2.13.Can you check the /path/to/piwik/plugins/Morpheus/stylesheets/base.less file for the following text: @import "bootstrap.css";? It should be on line 38. If it's not there, the update didn't go as it should have.If it is there, then my only guess is that the web server is incorrectly caching old PHP files. You'll have to talk to Godaddy about fixing that if you can't restart php-fpm yourself (though ./console core:clear-caches command described above might fix it).—
Reply to this email directly or view it on GitHub.

@diosmosis
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In this case, it will take further debugging to find the exact cause of the issue. Can you provide ftp or ssh access to your server? If so, please email hello@piwik.org (don't reply to the email you get for this message or the credentials will display on github).

@diosmosis
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@Trance-Man Your update to Piwik 2.13 didn't properly execute, some files were not correctly overwritten with the new ones. Download Piwik from here: http://builds.piwik.org/piwik.zip and copy the files in the piwik folder over the files in /path/to/piwik.

@Trance-Man
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I did all of that, I can't win lol, getting errors...
Fatal error: Call to a member function getMetricsRequiredForReport() on a non-object in /home/content/20/8334020/html/piwik/plugins/Goals/API.php on line 406
From: Benaka notifications@github.com
To: piwik/piwik piwik@noreply.github.com
Cc: Trance-Man treehopper@yahoo.com
Sent: Saturday, May 2, 2015 4:05 PM
Subject: Re: [piwik] 3 Column Layout/Dashboard Missing After Update (#7801)

@Trance-Man Your update to Piwik 2.13 didn't properly execute, some files were not correctly overwritten with the new ones. Download Piwik from here: http://builds.piwik.org/piwik.zip and copy the files in the piwik folder over the files in /path/to/piwik.—
Reply to this email directly or view it on GitHub.

@diosmosis
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Check for the /path/to/piwik/plugins/Goals/GetMetrics.php file. If it doesn't exist, you didn't copy/upload the Piwik files correctly. If it does exist, there's a web server problem you will have to contact your web host to resolve (the PHP process doesn't see the GetMetrics.php file).

@diosmosis
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Sorry, there's a typo in my last comment, the path should be /path/to/piwik/plugins/Goals/Reports/GetMetrics.php.

@Trance-Man
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I think it is working now, so far. I re-uploaded all files and removed the temp files again, cleared cookies and all the rest at once and refreshed.So far so good, thank you very very much for all your help.

  From: Benaka <notifications@github.com>

To: piwik/piwik piwik@noreply.github.com
Cc: Trance-Man treehopper@yahoo.com
Sent: Sunday, May 3, 2015 10:52 AM
Subject: Re: [piwik] 3 Column Layout/Dashboard Missing After Update (#7801)

Sorry, there's a typo in my last comment, the path should be /path/to/piwik/plugins/Goals/Reports/GetMetrics.php.—
Reply to this email directly or view it on GitHub.

@diosmosis diosmosis added the answered For when a question was asked and we referred to forum or answered it. label May 3, 2015
@diosmosis
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No worries, closing the issue.

@Trance-Man
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New problems with latest update as mentioned on thread here: http://forum.piwik.org/read.php?2,127826,127884
I am user "Bruce'
Anything you can do to help me try to solve this?
Bruce

  From: Benaka <notifications@github.com>

To: piwik/piwik piwik@noreply.github.com
Cc: Trance-Man treehopper@yahoo.com
Sent: Sunday, May 3, 2015 10:52 AM
Subject: Re: [piwik] 3 Column Layout/Dashboard Missing After Update (#7801)

Sorry, there's a typo in my last comment, the path should be /path/to/piwik/plugins/Goals/Reports/GetMetrics.php.—
Reply to this email directly or view it on GitHub.

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