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import_logs.py doesn't work #7616

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lmgichin opened this issue Apr 1, 2015 · 3 comments
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import_logs.py doesn't work #7616

lmgichin opened this issue Apr 1, 2015 · 3 comments
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duplicate For issues that already existed in our issue tracker and were reported previously.

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@lmgichin
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lmgichin commented Apr 1, 2015

While trying to import logs :

./import_logs.py --idsite=2 --url=http://www.xxx.org /var/log/httpd/xxxxxx_log
Traceback (most recent call last):
File "./import_logs.py", line 2099, in
resolver = config.get_resolver()
File "./import_logs.py", line 880, in get_resolver
return StaticResolver(self.options.site_id)
File "./import_logs.py", line 1221, in init
'SitesManager.getSiteFromId', idSite=self.site_id
File "./import_logs.py", line 1204, in call_api
return cls._call_wrapper(cls._call_api, None, None, method, **kwargs)
File "./import_logs.py", line 1193, in _call_wrapper
raise Piwik.Error(message)
main.Error: Internal Server Error
@mattab
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mattab commented Apr 1, 2015

Hi @lmgichin thanks for the report.

Here the problem is that the --url should point to your Piwik server. If you already have pointed it to your Piwik server, then there may be a problem accessing Piwik from the console. Check your server error log files on Piwik server.

@mattab
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mattab commented Apr 1, 2015

we get this report very often in the forums. Maybe we could improve log analytics to help users know what to do when this error occurs...

@mattab mattab mentioned this issue Apr 8, 2015
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@mattab
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mattab commented Apr 8, 2015

Thanks for the report. created an issue in the log-analytics issue tracker: matomo-org/matomo-log-analytics#64

@mattab mattab closed this as completed Apr 8, 2015
@mattab mattab added the duplicate For issues that already existed in our issue tracker and were reported previously. label Apr 8, 2015
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