@lmgichin opened this Issue on April 1st 2015

While trying to import logs :

./import_logs.py --idsite=2 --url=http://www.xxx.org /var/log/httpd/xxxxxx_log
Traceback (most recent call last):
File "./import_logs.py", line 2099, in
resolver = config.get_resolver()
File "./import_logs.py", line 880, in get_resolver
return StaticResolver(self.options.site_id)
File "./import_logs.py", line 1221, in init
'SitesManager.getSiteFromId', idSite=self.site_id
File "./import_logs.py", line 1204, in call_api
return cls._call_wrapper(cls._call_api, None, None, method, **kwargs)
File "./import_logs.py", line 1193, in _call_wrapper
raise Piwik.Error(message)
main.Error: Internal Server Error

@mattab commented on April 1st 2015 Owner

Hi @lmgichin thanks for the report.

Here the problem is that the --url should point to your Piwik server. If you already have pointed it to your Piwik server, then there may be a problem accessing Piwik from the console. Check your server error log files on Piwik server.

@mattab commented on April 1st 2015 Owner

we get this report very often in the forums. Maybe we could improve log analytics to help users know what to do when this error occurs...

@mattab commented on April 8th 2015 Owner

Thanks for the report. created an issue in the log-analytics issue tracker: https://github.com/piwik/piwik-log-analytics/issues/64

This Issue was closed on April 8th 2015
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