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Installation problem - failed to open zend/registry....etc... #751

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anonymous-matomo-user opened this issue Jun 2, 2009 · 7 comments
Closed

Installation problem - failed to open zend/registry....etc... #751

anonymous-matomo-user opened this issue Jun 2, 2009 · 7 comments
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Bug For errors / faults / flaws / inconsistencies etc. Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical. worksforme The issue cannot be reproduced and things work as intended.

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@anonymous-matomo-user
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Hi there,
After uploading the files to my domain, I receive the following error message when accessing my piwik directory:

Warning: require_once(Zend/Registry.php) [function.require-once]: failed to open stream: No such file or directory in /home/enjo70/public_html/mydomain.com/piwik/core/ErrorHandler.php on line 12

Fatal error: require_once() [function.require]: Failed opening required 'Zend/Registry.php' (include_path='/home/enjo70/public_html/mydomain.com/piwik:/home/enjo70/public_html/mydomain.com/piwik/libs/:/home/enjo70/public_html/mydomain.com/piwik/plugins/:/home/enjo70/public_html/mydomain.com/piwik/core/:.:/usr/lib/php:/usr/local/lib/php') in /home/enjo70/public_html/mydomain.com/piwik/core/ErrorHandler.php on line 12

I saw a similar ticket but I couldn't apply the solution to my case. Can anyone help me out and tell me what I need to do?

Thanks

Stephan
@robocoder
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Attach the backtrace from your error.log, and output from phpinfo().

@robocoder
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Make sure your config and tmp directories are writeable by the web server "user".

@robocoder
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Please use the forum for further support. Thanks.

@anonymous-matomo-user
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Attachment:
error_log

@robocoder
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enjo: your upload is incomplete. You're missing files and folders in libs/Zend; your misc, plugins, themes, and tmp folders are also missing.

@anonymous-matomo-user
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Thanks.

@anonymous-matomo-user
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Yeah...that is weird...there seems to be an issue with my ftp program. I guess I have to open a ticket with those guys. :-)

Thanks again and have a great weekend.

Stephan

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