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Piwik Schedule Reports not being received #7460

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agrebla opened this issue Mar 17, 2015 · 3 comments
Closed

Piwik Schedule Reports not being received #7460

agrebla opened this issue Mar 17, 2015 · 3 comments
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Bug For errors / faults / flaws / inconsistencies etc. duplicate For issues that already existed in our issue tracker and were reported previously.
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Backlog (Help wan...

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@agrebla
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agrebla commented Mar 17, 2015

I Have scheduled reports that I created in the Joomla Piwik component. They used to work and sent an attached PDF on a weekly basis. They stopped working automatically, but if i go to the reports page and manual click "Send Report Now", I receive the report without any problem. What is the difference? Why did the automatically scheduled report stop working?
@mnapoli
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mnapoli commented Mar 20, 2015

If you update to Piwik 2.11 or later you can enable logging at DEBUG level (watch out it will log a lot of things!) into the log file:

[log]
log_writers[] = "file"
log_level = "DEBUG"

Then you should be able to find logs by searching for Scheduler (cat tmp/logs/piwik.log | grep Scheduler).

If you can provide us with those logs that would help a lot. Thank you.

Remember to change from DEBUG level to WARN level once you have finished (e.g. let it run for a day maybe). Watch out for the log file size if you have a lot of traffic.

(logs added in commit a004412 for those interested in the details)

@mattab
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mattab commented Apr 8, 2015

@agrebla do you still have the issue with the latest Piwik? please check previous comment for some instructions on how to troubleshoot. would be great to learn more of your issue if still applicable

@mattab mattab added the Bug For errors / faults / flaws / inconsistencies etc. label Apr 8, 2015
@mattab mattab added this to the Mid term milestone Apr 8, 2015
@mattab mattab modified the milestones: Short term, Mid term Jul 15, 2015
@mattab
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mattab commented Jul 15, 2015

Hi @agrebla

do you mind answering @mnapoli question in the other issue that duplicates this one: #8092

@mnapoli can you ask users in #8092 with your tips how to get more debug info?

@mattab mattab closed this as completed Jul 15, 2015
@mattab mattab added the duplicate For issues that already existed in our issue tracker and were reported previously. label Jul 15, 2015
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