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Maximum CPU execution time exceeded during upgrade #7304

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esthervanenckevort opened this issue Feb 26, 2015 · 4 comments
Closed

Maximum CPU execution time exceeded during upgrade #7304

esthervanenckevort opened this issue Feb 26, 2015 · 4 comments
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duplicate For issues that already existed in our issue tracker and were reported previously. Task Indicates an issue is neither a feature nor a bug and it's purely a "technical" change.

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@esthervanenckevort
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I get the following error when I try the automatic update of Piwik to version 2.11.1:

is_dir(): Maximum cpu execution time of 15 seconds exceeded in /sites/vanenckevort.net/www/analytics/core/Filesystem.php 349 using PHP 5.4.16

After a refresh I get:

is_dir(): Maximum cpu execution time of 15 seconds exceeded in /sites/vanenckevort.net/www/analytics/vendor/piwik/decompress/libs/PclZip/pclzip.lib.php 5004 using PHP 5.4.16

I got the same error when I did the update from 2.10.x to 2.11.0, so this is something I have seen before. I am running Piwik on the TransIP (http://www.transip.nl/) hosting platform.
@mnapoli
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mnapoli commented Feb 26, 2015

What is weird is that both time it was stuck on the is_dir() function, which makes not a lot of sense. Maybe you could try contacting your host about that, they maybe have a specific setup regarding the filesystem… In any case I don't think there is much we can do here, 15 seconds timeout is really low, and I'm pretty sure we try to disable the timeout anyway for the upgrade.

Actually I did a quick search and yes we do: https://github.com/piwik/piwik/blob/master/plugins/CoreUpdater/Controller.php#L306-306

@esthervanenckevort
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The hosting provider says that they have disabled changing the timeout and suggest to split up the process in several separate steps. I don't know if this would be possible.

The hosting provider claims to use SSD only on the hosting platform, which might still be considered non-standard, but should be faster than normal disks.

@mattab
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mattab commented Apr 8, 2015

Thanks for the report. Unfortunately there's not much we can do about this. If anyone else experience the issue please leave a comment

@mattab mattab added the Task Indicates an issue is neither a feature nor a bug and it's purely a "technical" change. label Apr 8, 2015
@mattab mattab added this to the Long term milestone Apr 8, 2015
@mattab
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mattab commented Sep 15, 2015

This is what we could do about it: Piwik updater: Add support for delta updates #8327

@mattab mattab closed this as completed Sep 15, 2015
@mattab mattab added the duplicate For issues that already existed in our issue tracker and were reported previously. label Sep 15, 2015
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@mattab @mnapoli @esthervanenckevort