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Unique visitors and Visits since 2.11.0 almost the same #7290

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tohn opened this issue Feb 24, 2015 · 11 comments
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Unique visitors and Visits since 2.11.0 almost the same #7290

tohn opened this issue Feb 24, 2015 · 11 comments
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@mattab
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Bug For errors / faults / flaws / inconsistencies etc. Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical.
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2.11.2

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@tohn
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tohn commented Feb 24, 2015

We updated Piwik on friday to 2.11.0 and yesterday to 2.11.1.
Today we noticed, that the unique visitors and visits are almost the same (the difference is below 10), but before it was around 600.
screen shot 2015-02-24 at 18 21 24
Is it a bug or are we just loosing visitors? ;-)
We don't know if this helps, but we just added this to our config: http://piwik.org/faq/general/#faq_36

Thanks in advance for any help!
@quba
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quba commented Feb 24, 2015

I think you might be right. We can see it also on demo page:
http://demo.piwik.org/index.php?module=CoreHome&action=index&idSite=7&period=day&date=yesterday#/module=VisitsSummary&action=index&idSite=7&period=day&date=yesterday

@mattab mattab added this to the Piwik 2.11.2 milestone Feb 24, 2015
@mattab mattab added the Bug For errors / faults / flaws / inconsistencies etc. label Feb 24, 2015
@mattab
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mattab commented Feb 25, 2015

Thanks for the report! I don't understand why tests didn't detect this bug.

@mattab mattab self-assigned this Feb 26, 2015
@Fensterbank Fensterbank mentioned this issue Feb 26, 2015
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@mattab mattab added the Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical. label Feb 26, 2015
mattab added a commit that referenced this issue Mar 2, 2015
@mattab
Refs #7290 Fixing wrong logic in the JS tracker: make sure Visitor ID…
f00b6f6 
… is initialised properly in all cases
@mattab mattab mentioned this issue Mar 2, 2015
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@mattab
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mattab commented Mar 2, 2015

I need to check on production that it's fixed - in 2-3 days to give it some time to create proper cookies

@mattab mattab reopened this Mar 2, 2015
mattab added a commit that referenced this issue Mar 2, 2015
@mattab
Refs #7290 - Set Visitor UUID not as a constructor parameter, but ini…
b017d01 
…tialise it from first party cookies
@mattab
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mattab commented Mar 2, 2015

It wasn't properly fixed, now it should be fine. Will publish new beta and test on demo

mattab added a commit that referenced this issue Mar 3, 2015
@mattab
Refs #7290 Remove feature that sets the same UUID across trackers
b30dd2f
mattab added a commit that referenced this issue Mar 3, 2015
@mattab
Refs #7290 Fix tests and JSlint
f858827
@mattab mattab mentioned this issue Mar 3, 2015
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@bcumberledge
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Is there a plan to fix the bad data? Also, some have reported due to this the tables storing reports are much larger than usual. I assume it is related and could use some cleanup also?

@mattab
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mattab commented Mar 3, 2015

Bug has been fixed, please use the latest beta version to get your Piwik fixed.

@bcumberledge unfortunately there is no plan nor is it possible to fix the bad data.
The other issue you mention is a different bug: #7181

@mattab mattab closed this as completed Mar 3, 2015
@bcumberledge
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Piwik UI is not finding 2.11.2 as a beta release. It says 2.11.1 is the latest.

@mattab
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mattab commented Mar 4, 2015

@bcumberledge go to Administration, click on the top right box, click "Check for updates" -> does this work?

@bcumberledge
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I tried both options, latest stable and beta. Both says I have the latest 2.11.1. This was not an issue before so it is either an issue in 2.11.1 or with 2.11.2. @mattab

@bcumberledge
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@mattab You mentioned not possible to fix the bad data. Is it possible to get a query to delete all the data from those days from all visitor related tables? Right now, the dashboard won't load for any of those days at all. Also, the db is now about 500MB larger than it should be also. So their is data but it is doing nothing but taking up space.

@mattab
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mattab commented Mar 4, 2015

no it's not possible, there was no extra data created so no extra data to delete. the bug was that the id visitor was set incorrectly and different for each visit instead of being read/persisted in the first party cookie.

The fact that the DB is larger is a different bug: #7181
The fact that the dashboard doesn't load is also a different bug but not sure which one (check your server error logs)

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Bug For errors / faults / flaws / inconsistencies etc. Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical.
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@tohn @mattab @quba @bcumberledge