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error in statistics graph, avg_time = 2 #7247

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bglxx opened this issue Feb 19, 2015 · 13 comments
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error in statistics graph, avg_time = 2 #7247

bglxx opened this issue Feb 19, 2015 · 13 comments
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Bug For errors / faults / flaws / inconsistencies etc.
Milestone
2.11.1

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@bglxx
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bglxx commented Feb 19, 2015

since update to 2.11.0 we have the problem, that the large statistics displaying wrong values in the large graphs.

picture err_01.jpg shows values for visits (okay) but wrong values for unique visitors and avg. visit duration - this occurs when i select period length = year
err_01

picture err_02.jpg shows values for visits and for unique visitors (okay) but wrong values at avg. visit duration - this occurs when i select period length = month

err_02

the detailled data at "Visitors/Visitor Log" are okay

picture err_03.jpg shows the wrong graph at the top and the right small graphs in the lower section.

err_03
@mattab mattab mentioned this issue Feb 19, 2015
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@mattab mattab added the Bug For errors / faults / flaws / inconsistencies etc. label Feb 19, 2015
@mattab mattab added this to the Piwik 2.12.0 milestone Feb 19, 2015
@bobwalter
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I have exactly the same issue that began as soon as v11.0 was installed. See attached screen shots.
piwik-log-p1
piwik-log-p2
piwik-post-v11

@mattab mattab modified the milestones: Piwik 2.11.1, Piwik 2.12.0 Feb 19, 2015
@tsteur
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tsteur commented Feb 20, 2015

Is the config setting enable_processing_unique_visitors_year enabled?

@bobwalter
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No, it is set to "0"

I had no idea there was such a value. Should I enable it? If so, what does that have to do with reporting daily visit times?

@tsteur
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tsteur commented Feb 20, 2015

It solves the part about "wrong values for unique visitors" when period is year

@tsteur
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tsteur commented Feb 20, 2015

FYI: The avg visit duration bug is caused by 8619da2 refs #6923

@tsteur
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tsteur commented Feb 20, 2015

@diosmosis do you mind having a look re avg visit duration? Eg instead of 2min 39s it would display a 2 and it says Avg. Duration of a Returning Visit (in sec) although it is not in seconds.

@bobwalter
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What is particularly unusual is that the report changed the visit durations going back as well. See my image of the report. Is there a fix in progress?

@bobwalter
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Also, this is new to v11.0. The same day, prior to upgrade, visit duration was correct.

@mattab
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mattab commented Feb 20, 2015

  • maybe we could add (or edit) a UI test to include the avg_time to prevent regression in future

diosmosis pushed a commit that referenced this issue Feb 21, 2015
Fixes #7247, move default Formatter class to new Numeric metrics form…
183933f 
…atter and use in Graph visualization since jqplot requires numeric values in JSON data.
@diosmosis diosmosis mentioned this issue Feb 21, 2015
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@tsteur
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tsteur commented Feb 22, 2015

@bobwalter there are 2 issues.

  • Visit Duration which is a bug indeed
  • Unique Visitors for year which is most likely just not enabled (this was reported by the issue creator)

@bobwalter
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I am NOT asking about visitors per year. That is an old issue and not very important to me. I made the config change and I am happy about that.

The ONLY issue I am raising is the bug that misreports visit duration. This bug appeared with V 11.0.

Thank you.

@tsteur
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tsteur commented Feb 22, 2015

@bobwalter I just mentioned in the comment above that the Visit Duration is a bug. I know that you are only raising this issue that's why I mentioned that the year bug was mentioned by the issue creator, not you. We are working on a fix.

@bobwalter
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Thanks, I didn't understand.

mattab pushed a commit that referenced this issue Feb 23, 2015
Merge pull request #7262 from piwik/7247_graph_formatting_specialization
03f08f4 
Fixes #7247, move default Formatter class to new Numeric metrics formatt.er and use in Graph visualization.
diosmosis pushed a commit that referenced this issue Feb 23, 2015
Refs #7247, force dot as float separator before converting to float i…
320c085 
…n Numeric formatter (for safety against locale issue).
@mattab mattab changed the title error in statistics graph, avg_time = 2, uniqe_visitors = 0 error in statistics graph, avg_time = 2 Feb 23, 2015
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