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Piwik trying to open non-existent folders. #6888

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levino opened this issue Dec 21, 2014 · 4 comments
Closed

Piwik trying to open non-existent folders. #6888

levino opened this issue Dec 21, 2014 · 4 comments
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Bug For errors / faults / flaws / inconsistencies etc. worksforme The issue cannot be reproduced and things work as intended.
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Backlog (Help wan...

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@levino
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levino commented Dec 21, 2014

Hey guys,

when I surf my piwik homepage I get occasionally a non-responding / permanently loading page. My apache error log shows me the following:

AH01630: client denied by server configuration: /var/www/piwik/plugins/Feedback/angularjs/ratefeature/plugins

The queried "plugins" folder does not exist at all in the folder /var/www/piwik/plugins/Feedback/angularjs/ratefeature so I think this is a bug. Same happens for:

/var/www/piwik/plugins/CoreHome/angularjs/siteselector/plugins

Maybe I did something wrong with setting up the apache allow deny rules. But it is weird that the "plugins" folders are not there in the first place...
@levino levino changed the title Piwik trying to open non-existant folders. Piwik trying to open non-existent folders. Dec 21, 2014
@mattab
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mattab commented Dec 21, 2014

Hi @levino

when I surf my piwik homepage I get a non-responding / permanently loading page.

could you please post a screenshot?

To solve this issue, see this faq : http://piwik.org/faq/troubleshooting/faq_18485/

@mattab mattab added the Bug For errors / faults / flaws / inconsistencies etc. label Dec 21, 2014
@mattab mattab added this to the Short term milestone Dec 21, 2014
@mattab mattab mentioned this issue Dec 21, 2014
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@levino
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levino commented Dec 22, 2014

Hey @mattab , my Piwik works most of the time. It hangs occasionally when I try to switch the monitored site (I have multisite enabled). Today I cannot reproduce the error. I will keep it in mind and make a screenshot, when it reoccurs. But besides a "loading" gif in the browser bar there is just a blank page usually.

The test you linked works fine btw. The two images at the end are broken for me in both versions. Can't say whether this makes sense... They link to http://1.1.1.3/bmi/demo.piwik.org/plugins/MultiSites/angularjs/dashboard/plugins/CoreHome/images/reset_search.png Which looks like a bug to me too... :)

@levino
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levino commented Dec 22, 2014

Sorry to have been imprecise above. The bug only occurs occasionally. Most of the functionality works fine and I can browse the Piwik install fine. I do NOT get any other errors than the one described above if I look into my apache logs. (Edited my post above)

@mattab
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mattab commented Dec 28, 2014

Hi @levino
If the error occurs occasionnally it may be a server error rather than Piwik bug. Closing, feel free to comment or reopen if you think it's a piwik issue!

@mattab mattab closed this as completed Dec 28, 2014
@mattab mattab added the worksforme The issue cannot be reproduced and things work as intended. label Dec 28, 2014
@mattab mattab mentioned this issue Sep 21, 2015
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