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Ecommerce Log shows error when there are abandoned carts and no conversion yet #6713

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DanMan opened this issue Nov 23, 2014 · 5 comments
Closed

Ecommerce Log shows error when there are abandoned carts and no conversion yet #6713

DanMan opened this issue Nov 23, 2014 · 5 comments
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@mattab
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Bug For errors / faults / flaws / inconsistencies etc.
Milestone
2.10.0

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@DanMan
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DanMan commented Nov 23, 2014

I am getting the following error when trying to view "Ecommerce & Goals" -> "Ecommerce Log" inside the "ACTIONDETAILS" column. The displayed value is "Array". This prevents Ecommerce tracking from working.

There is an error. Please report the message (Piwik 2.9.1) and full backtrace in the Piwik forums (please do a Search first as it might have been reported already!).

 Notice: Array to string conversion in /piwik/tmp/templates_c/06/e9/8d13f6b90910853526617a22da6eefba1c03ff46f16fda6987b440d9aa0c.php on line 87

Backtrace -->

 #0 Piwik\Error::errorHandler(...) called at [/piwik/tmp/templates_c/06/e9/8d13f6b90910853526617a22da6eefba1c03ff46f16fda6987b440d9aa0c.php:87]
 #1 __TwigTemplate_06e98d13f6b90910853526617a22da6eefba1c03ff46f16fda6987b440d9aa0c->doDisplay(...) called at [/piwik/vendor/twig/twig/lib/Twig/Template.php:279]
 #2 Twig_Template->displayWithErrorHandling(...) called at [/piwik/vendor/twig/twig/lib/Twig/Template.php:253]
 #3 Twig_Template->display(...) called at [/piwik/tmp/templates_c/74/36/7aa4f13776d81133be36fd2f1fe50896dacf55ad52275f4a7d1c86f28be1.php:138]
 #4 __TwigTemplate_74367aa4f13776d81133be36fd2f1fe50896dacf55ad52275f4a7d1c86f28be1->doDisplay(...) called at [/piwik/vendor/twig/twig/lib/Twig/Template.php:279]
 #5 Twig_Template->displayWithErrorHandling(...) called at [/piwik/vendor/twig/twig/lib/Twig/Template.php:253]
 #6 Twig_Template->display(...) called at [/piwik/tmp/templates_c/f5/9f/b463644af015dec0fb15b7ca0172d244cb0eb68d36ad4556dfe2a86f9e8a.php:115]
 #7 __TwigTemplate_f59fb463644af015dec0fb15b7ca0172d244cb0eb68d36ad4556dfe2a86f9e8a->doDisplay(...) called at [/piwik/vendor/twig/twig/lib/Twig/Template.php:279]
 #8 Twig_Template->displayWithErrorHandling(...) called at [/piwik/vendor/twig/twig/lib/Twig/Template.php:253]
 #9 Twig_Template->display(...) called at [/piwik/vendor/twig/twig/lib/Twig/Template.php:264]
 #10 Twig_Template->render(...) called at [/piwik/vendor/twig/twig/lib/Twig/Environment.php:292]
 #11 Twig_Environment->render(...) called at [/piwik/core/View.php:259]
 #12 Piwik\View->renderTwigTemplate(...) called at [/piwik/core/View.php:253]
 #13 Piwik\View->render(...) called at [/piwik/core/Plugin/ViewDataTable.php:415]
 #14 Piwik\Plugin\ViewDataTable->render(...) called at [/piwik/core/Plugin/Report.php:304]
 #15 Piwik\Plugin\Report->render(...) called at [/piwik/core/Plugin/Controller.php:329]
 #16 Piwik\Plugin\Controller->renderReport(...) called at [/piwik/plugins/Live/Controller.php:70]
 #17 Piwik\Plugins\Live\Controller->getVisitorLog(...) called at [:]
 #18 call_user_func_array(...) called at [/piwik/core/FrontController.php:582]
 #19 Piwik\FrontController->doDispatch(...) called at [/piwik/core/FrontController.php:96]
 #20 Piwik\FrontController->dispatch(...) called at [/piwik/plugins/Goals/Controller.php:109]
 #21 Piwik\Plugins\Goals\Controller->getEcommerceLog(...) called at [:]
 #22 call_user_func_array(...) called at [/piwik/core/FrontController.php:582]
 #23 Piwik\FrontController->doDispatch(...) called at [/piwik/core/FrontController.php:96]
 #24 Piwik\FrontController->dispatch(...) called at [/piwik/core/dispatch.php:36]
 #25 require_once(...) called at [/piwik/index.php:46]

Deleting the tmp/ folder contents doesn't fix it. See also here: http://forum.piwik.org/read.php?2,122159
@asafyish
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+1

@mattab mattab added the Bug For errors / faults / flaws / inconsistencies etc. label Nov 24, 2014
@mattab mattab added this to the Piwik 2.10.0 milestone Nov 24, 2014
@mattab
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mattab commented Nov 24, 2014

Thanks for the report!

Could you please open the file piwik/tmp/templates_c/06/e9/8d13f6b90910853526617a22da6eefba1c03ff46f16fda6987b440d9aa0c.php and copy paste here the lines 80-90 ? (referring to the error message)

@safetys123
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I have already meet this problem.If you have 0 Ecommerce Orders and some Abandoned Carts,
then you click the Ecommerce Log link, you will see the issue.

@DanMan
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DanMan commented Nov 24, 2014

Line 78 and following of requested file:

      if ($this->getAttribute((isset($context["row"]) ? $context["row"] : $this->getContext($context, "row")), "getMetadata", array(0 => "html_label_suffix"), "method")) {
          echo "<span class='label-suffix'>";
          echo $this->getAttribute((isset($context["row"]) ? $context["row"] : $this->getContext($context, "row")), "getMetadata", array(0 => "html_label_suffix"), "method");
          echo "</span>";
      }
  }
  // line 18
  echo "<span class=\"value\">";
  if ($this->getAttribute((isset($context["row"]) ? $context["row"] : $this->getContext($context, "row")), "getColumn", array(0 => (isset($context["column"]) ? $context["column"] : $this->getContext($context, "column"))), "method")) {
      echo $this->getAttribute((isset($context["row"]) ? $context["row"] : $this->getContext($context, "row")), "getColumn", array(0 => (isset($context["column"]) ? $context["column"] : $this->getContext($context, "column"))), "method");
  } else {
      echo "-";
  }

safetys123 is right. Now that some orders have been tracked, it seems to work as expected. The whole E-Com Log only has the 3 usual columns anymore. Before, it had more than a dozen. Did it dump the DB table?

@safetys123
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Now, How to solve the problems ??? somebody could sovle this problem...

@mattab mattab self-assigned this Nov 27, 2014
@mattab mattab changed the title Error on Ecommerce Log Ecommerce Log shows error when there are abandoned carts and no conversion yet Nov 27, 2014
@mattab mattab closed this as completed in 0805e5f Nov 27, 2014
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@DanMan @mattab @asafyish @safetys123