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Visitor profiles no longer work piwik 2.9.1 #6702

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srathbone opened this issue Nov 20, 2014 · 5 comments
Closed

Visitor profiles no longer work piwik 2.9.1 #6702

srathbone opened this issue Nov 20, 2014 · 5 comments
Labels
Bug For errors / faults / flaws / inconsistencies etc. worksforme The issue cannot be reproduced and things work as intended.
Milestone
Backlog (Help wan...

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@srathbone
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The request returns a 500 HTTP code and the following:-

There is an error. Please report the message (Piwik 2.9.1) and full backtrace in the Piwik forums (please do a Search first as it might have been reported already!).

Recoverable Error: Argument 1 passed to twig_split_filter() must be an instance of Twig_Environment, string given, called in /path/httpdocs/tmp/templates_c/87/57/aab6919e479e879d8c6a6cd5429a2616aaf38aa672aaaaaaaaaaaaaaaaaa.php on line 116 and defined in /path/httpdocs/vendor/twig/twig/lib/Twig/Extension/Core.php on line 810

Backtrace -->

#0 Piwik\Error::errorHandler(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Extension/Core.php:810]
#1 twig_split_filter(...) called at [/path/httpdocs/tmp/templates_c/87/57/aab6919e479e879d8c6a6cd5429a2616aaf38aa672aaaaaaaaaaaaaaaaaa.php:116]
#2 __TwigTemplate_8757aab6919e479e879d8c6a6cd5429a2616aaf38aa672aaaaaaaaaaaaaaaaaa->doDisplay(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Template.php:279]
#3 Twig_Template->displayWithErrorHandling(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Template.php:253]
#4 Twig_Template->display(...) called at [/path/httpdocs/tmp/templates_c/d7/64/9e87997a85bc2bb4e3e7c0449bcf5806e890d03e802fbbbbbbbbbbbbbbbb.php:104]
#5 __TwigTemplate_d7649e87997a85bc2bb4e3e7c0449bcf5806e890d03e802fbbbbbbbbbbbbbbbb->doDisplay(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Template.php:279]
#6 Twig_Template->displayWithErrorHandling(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Template.php:253]
#7 Twig_Template->display(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Template.php:264]
#8 Twig_Template->render(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Environment.php:292]
#9 Twig_Environment->render(...) called at [/path/httpdocs/core/View.php:259]
#10 Piwik\View->renderTwigTemplate(...) called at [/path/httpdocs/core/View.php:253]
#11 Piwik\View->render(...) called at [/path/httpdocs/plugins/Live/Controller.php:125]
#12 Piwik\Plugins\Live\Controller->getVisitorProfilePopup(...) called at [:]
#13 call_user_func_array(...) called at [/path/httpdocs/core/FrontController.php:582]
#14 Piwik\FrontController->doDispatch(...) called at [/path/httpdocs/core/FrontController.php:96]
#15 Piwik\FrontController->dispatch(...) called at [/path/httpdocs/core/dispatch.php:36]
#16 require_once(...) called at [/path/httpdocs/index.php:46]


There is an error. Please report the message (Piwik 2.9.1) and full backtrace in the Piwik forums (please do a Search first as it might have been reported already!).

Warning: Missing argument 3 for twig_split_filter(), called in /path/httpdocs/tmp/templates_c/87/57/aab6919e479e879d8c6a6cd5429a2616aaf38aa672aaaaaaaaaaaaaaaaaa.php on line 116 and defined in /path/httpdocs/vendor/twig/twig/lib/Twig/Extension/Core.php on line 810

Backtrace -->

#0 Piwik\Error::errorHandler(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Extension/Core.php:810]
#1 twig_split_filter(...) called at [/path/httpdocs/tmp/templates_c/87/57/aab6919e479e879d8c6a6cd5429a2616aaf38aa672aaaaaaaaaaaaaaaaaa.php:116]
#2 __TwigTemplate_8757aab6919e479e879d8c6a6cd5429f3826aff38aa672adef26b5a91d15b684->doDisplay(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Template.php:279]
#3 Twig_Template->displayWithErrorHandling(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Template.php:253]
#4 Twig_Template->display(...) called at [/path/httpdocs/tmp/templates_c/d7/64/9e87997a85bc2bb4e3e7c0449bcf5806e890d03e802fbbbbbbbbbbbbbbbb.php:104]
#5 __TwigTemplate_d7649e87997a85bc2bb4e3e7c0449bcf5806e890d03e802fbbbbbbbbbbbbbbbb->doDisplay(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Template.php:279]
#6 Twig_Template->displayWithErrorHandling(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Template.php:253]
#7 Twig_Template->display(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Template.php:264]
#8 Twig_Template->render(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Environment.php:292]
#9 Twig_Environment->render(...) called at [/path/httpdocs/core/View.php:259]
#10 Piwik\View->renderTwigTemplate(...) called at [/path/httpdocs/core/View.php:253]
#11 Piwik\View->render(...) called at [/path/httpdocs/plugins/Live/Controller.php:125]
#12 Piwik\Plugins\Live\Controller->getVisitorProfilePopup(...) called at [:]
#13 call_user_func_array(...) called at [/path/httpdocs/core/FrontController.php:582]
#14 Piwik\FrontController->doDispatch(...) called at [/path/httpdocs/core/FrontController.php:96]
#15 Piwik\FrontController->dispatch(...) called at [/path/httpdocs/core/dispatch.php:36]
#16 require_once(...) called at [/path/httpdocs/index.php:46]


A fatal error occurred

The following error just broke Piwik (v2.9.1):

Call to a member function getCharset() on a non-object
in
/path/httpdocs/vendor/twig/twig/lib/Twig/Extension/Core.php line 816
@mattab
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mattab commented Dec 1, 2014

Hi @srathbone thanks for the report. can you open your file /path/httpdocs/tmp/templates_c/87/57/aab6919e479e879d8c6a6cd5429a2616aaf38aa672aaaaaaaaaaaaaaaaaa.php and paste here the lines 105-130?

@mattab mattab added the Bug For errors / faults / flaws / inconsistencies etc. label Dec 1, 2014
@mattab mattab added this to the Short term milestone Dec 1, 2014
@mattab
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mattab commented Dec 18, 2014

Hi @srathbone any chance you can help us troubleshoot this issue?

@Zmetta
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Zmetta commented Feb 6, 2015

I'm having this same issue on my Piwik Test environment though it didn't seem to start happening until a significant jump in traffic occured (5K hits/day --> 20K/day) . I'll post the error, relevant code, and start poking around at it more. Any help is greatly appreciated.

There is an error. Please report the message (Piwik 2.9.1) and full backtrace in the Piwik forums (please do a Search first as it might have been reported already!).

Recoverable Error: Argument 1 passed to twig_split_filter() must be an instance of Twig_Environment, string given, called in /u01/var/www-vhosts/its-suwi-tst/public/tmp/templates_c/88/99/710eb3ba0e1611ba9190e81c680e7410bd7c39576bc3ece61dfb97a3dfd2.php on line 116 and defined in /u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Extension/Core.php on line 810

Backtrace -->

#0 Piwik\Error::errorHandler(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Extension/Core.php:810]
#1 twig_split_filter(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/tmp/templates_c/88/99/710eb3ba0e1611ba9190e81c680e7410bd7c39576bc3ece61dfb97a3dfd2.php:116]
#2 __TwigTemplate_8899710eb3ba0e1611ba9190e81c680e7410bd7c39576bc3ece61dfb97a3dfd2->doDisplay(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Template.php:279]
#3 Twig_Template->displayWithErrorHandling(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Template.php:253]
#4 Twig_Template->display(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/tmp/templates_c/38/a7/c49b714c1432e0b64526f2080fd1caf1345c1fe7eea8f6f4d08d968db446.php:104]
#5 __TwigTemplate_38a7c49b714c1432e0b64526f2080fd1caf1345c1fe7eea8f6f4d08d968db446->doDisplay(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Template.php:279]
#6 Twig_Template->displayWithErrorHandling(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Template.php:253]
#7 Twig_Template->display(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Template.php:264]
#8 Twig_Template->render(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Environment.php:292]
#9 Twig_Environment->render(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/core/View.php:259]
#10 Piwik\View->renderTwigTemplate(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/core/View.php:253]
#11 Piwik\View->render(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/plugins/Live/Controller.php:125]
#12 Piwik\Plugins\Live\Controller->getVisitorProfilePopup(...) called at [:]
#13 call_user_func_array(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/core/FrontController.php:582]
#14 Piwik\FrontController->doDispatch(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/core/FrontController.php:96]
#15 Piwik\FrontController->dispatch(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/core/dispatch.php:36]
#16 require_once(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/index.php:46]

There is an error. Please report the message (Piwik 2.9.1) and full backtrace in the Piwik forums (please do a Search first as it might have been reported already!).

Warning: Missing argument 3 for twig_split_filter(), called in /u01/var/www-vhosts/its-suwi-tst/public/tmp/templates_c/88/99/710eb3ba0e1611ba9190e81c680e7410bd7c39576bc3ece61dfb97a3dfd2.php on line 116 and defined in /u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Extension/Core.php on line 810

Backtrace -->

#0 Piwik\Error::errorHandler(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Extension/Core.php:810]
#1 twig_split_filter(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/tmp/templates_c/88/99/710eb3ba0e1611ba9190e81c680e7410bd7c39576bc3ece61dfb97a3dfd2.php:116]
#2 __TwigTemplate_8899710eb3ba0e1611ba9190e81c680e7410bd7c39576bc3ece61dfb97a3dfd2->doDisplay(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Template.php:279]
#3 Twig_Template->displayWithErrorHandling(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Template.php:253]
#4 Twig_Template->display(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/tmp/templates_c/38/a7/c49b714c1432e0b64526f2080fd1caf1345c1fe7eea8f6f4d08d968db446.php:104]
#5 __TwigTemplate_38a7c49b714c1432e0b64526f2080fd1caf1345c1fe7eea8f6f4d08d968db446->doDisplay(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Template.php:279]
#6 Twig_Template->displayWithErrorHandling(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Template.php:253]
#7 Twig_Template->display(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Template.php:264]
#8 Twig_Template->render(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Environment.php:292]
#9 Twig_Environment->render(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/core/View.php:259]
#10 Piwik\View->renderTwigTemplate(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/core/View.php:253]
#11 Piwik\View->render(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/plugins/Live/Controller.php:125]
#12 Piwik\Plugins\Live\Controller->getVisitorProfilePopup(...) called at [:]
#13 call_user_func_array(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/core/FrontController.php:582]
#14 Piwik\FrontController->doDispatch(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/core/FrontController.php:96]
#15 Piwik\FrontController->dispatch(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/core/dispatch.php:36]
#16 require_once(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/index.php:46]

A fatal error occurred
The following error just broke Piwik (v2.9.1):
Call to a member function getCharset() on a non-object
in
/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Extension/Core.php line 816

From /u01/var/www-vhosts/its-suwi-tst/public/tmp/templates_c/88/99/710eb3ba0e1611ba9190e81c680e7410bd7c39576bc3ece61dfb97a3dfd2.php: lines 98-120

   // line 27
    if ($this->getAttribute($this->getContext($context, "visitData", true), "browserName", array(), "any", true, true)) {
        // line 28
        echo "            <div class=\"visitor-profile-browser\" title=\"";
        if ($this->getAttribute($this->getContext($context, "visitData", true), "plugins", array(), "any", true, true)) {
            echo twig_escape_filter($this->env, call_user_func_array($this->env->getFilter('translate')->getCallable(), array("UserSe$
        } else {
            echo twig_escape_filter($this->env, call_user_func_array($this->env->getFilter('translate')->getCallable(), array("UserSe$
        }
        echo "\">
            ";
        // line 29
        if ($this->getAttribute($this->getContext($context, "visitData", true), "browserIcon", array(), "any", true, true)) {
            echo "<img src=\"";
            echo twig_escape_filter($this->env, $this->getAttribute($this->getContext($context, "visitData"), "browserIcon", array())$
            echo "\"/>";
        }
        echo "<span>";
        echo twig_escape_filter($this->env, $this->getAttribute(twig_split_filter($this->getAttribute($this->getContext($context, "vi$
        echo "</span>
        </div>
        ";
    }

@Zmetta
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Zmetta commented Feb 6, 2015

Removing the files in piwik/tmp/* seems to have resolved this.

@srathbone
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Hi @mattab ,

Sorry about the delay, unfortunately I no longer have access to the specific instance I encountered this bug on.

I will let you know if I can reproduce with another instance of the app.

@mattab mattab added the worksforme The issue cannot be reproduced and things work as intended. label Feb 17, 2015
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@mattab @Zmetta @srathbone