Content impressions generate "0 Action" in visitor log #6415

hmage · 2014-10-10T19:14:52Z

After adding the content impression, my visitor log got spammed with "0 Action" entries.

I don't think this is intended, so I'm opening an issue.

Images with links are marked something like this:

<a target="_blank" href="images/image-104.jpg" data-track-content 
   data-content-name="Image #104">
<img src="images/image-104-thumb.jpg" alt="Image #104" data-content-piece/>
</a>

mattab · 2014-10-10T22:32:26Z

Thanks for the report!

Bug:

multiple visits are created when tracking Contents views, instead of tracking all views in the same visit.

Note: I also created a new issue after seeing the screenshot: Content-tracking: display content views and interactions in the Visitor log #6416

tsteur · 2014-10-12T22:03:24Z

This should be fixed in #6296

mattab · 2014-10-12T22:04:24Z

@hmage please test with latest Piwik beta version: http://piwik.org/faq/how-to-update/faq_159/

If you still experience the issue please reopen this ticket! thanks for your tests.

hmage · 2014-10-12T22:37:51Z

Will test tomorrow. Is there a way to clean up the data that already got into the system?

hmage · 2014-10-12T23:20:38Z

Ok, after installing and updating — I still get “0 action” events, but far less frequently.

Don’t have access to reopen the ticket. So commenting here with hope that you’ll notice this and reopen it.

mattab · 2014-10-13T07:34:50Z

Ah bummer the bug is not fixed

hmage · 2014-10-13T13:43:20Z

After some digging — now it happens once per user. To force the “0 Action” I need to clear out the cookies and visit the site again.

hmage · 2014-10-13T13:43:53Z

Also, will be there a way to cleanup the generated events? Maybe some mysql query that I can run manually?

…is used. Delay first content tracking request a bit to make kinda sure a possible previous pageview request is already executed. If there is a new visitor and there are 2 tracking requests at nearly same time (eg trackPageView and trackContentImpression) 2 visits will be created as both visitors are basically at the same time. This is only a workaround and it this problem might still occur. Also delay a link earlier in case an interaction is happening to make sure the browser waits for the interaction to be tracked.

We will now always wait 800ms after a first tracking request was issued. This should give enough time to create a visitor before any other request is executed. Ideally we will resolve this issue on the server side as this problem can occur using other SDKs as well and for some servers or sometimes the 800ms might be not long enough.

…changes

mattab · 2014-10-14T04:19:56Z

Notes:

this bug should only occur in a small percentage of cases.
unfortunately so far I can't think of any solution to the problem of multiple tracking requests in the same second causing multiple visits.
maybe the easiest way is to implement queue Write tracking requests into a queue and don't process them immediately #6075 so that we can import all requests for a same { person / visitor / user } all at once?

mattab · 2015-04-07T07:26:06Z

@tsteur what do you think is the status & next step of this Bug?

tsteur · 2015-04-07T20:58:32Z

From my point of view it can be closed. You wanted to leave it open so users can find it

mattab · 2015-11-25T00:34:51Z

The bug is still actually live, leaving opened

WORKAROUND: use QueuedTracking plugin with Redis should fix this issue: http://plugins.piwik.org/QueuedTracking

jcm77 · 2015-11-26T08:23:35Z

Hi,

after implementing content tracking I started to get visits with 0 Actions and my Bounce Rate is being seriously affected. I´m using the 2.15.0 Version and the issue is still there.
I will see if this http://plugins.piwik.org/QueuedTracking works.

Thanks,

JCM77

jcm77 · 2015-12-02T16:24:10Z

Hi Matt,

we installed the plug-in and unfortunately we still have the problem. We keep looking for ways to solve the issue, one of them could be to disable the content tracking and see if the problem persists.

I will let you know if we can solve it

Regards

Javier

hpvd · 2016-07-15T13:52:58Z

hmm is there any news/solution on this?
would be awesome to share it here.

tsteur · 2016-07-17T20:30:02Z

The only known workaround is to use the QueuedTracking plugin see #6415 (comment)

huang0808 · 2018-07-26T08:12:13Z

@tsteur I meet this issue, when I update to 3.4.0. show many 0 action. and In my develop server, it is not many request, but it still show 0 action. Have you help me see the issue?

thanks,

Sophie Wang

tsteur · 2018-07-26T18:44:05Z

See one comment above. Give the plugin Queued Tracking a try. It is now easy to set it up and likely fixes all the issues.

tsteur · 2019-08-17T18:56:35Z

I haven't over all the comments but wouldn't a similar solution that we do to avoid duplicate actions do?

Like we insert the visit
then we select like all visits that were created in the last 1 min matching the config_id or the visitor_id (depending on the config settings, config_id match has index and is fast anyway)
we only keep the visit with the lowest id or so.

Haven't thought much about it though but something like this could work here too? But of course it be another select for new visits. @mattab

mattab · 2019-10-21T09:02:46Z

Haven't thought much about it though but something like this could work here too? But of course it be another select for new visits. @mattab

This might work 👍

This issue is valuable because ideally we wouldn't want people to have to use QueuedTracking to solve an issue.

mattab · 2023-12-11T05:34:27Z

FYI: The solution: Give the plugin Queued Tracking a try. This should fix this issue.

As it has been a few months since the last activity and we believe this is likely not an issue anymore, we will now close this. If that's not the case, please do feel free to either reopen this issue or open a new one. We will gladly take a look again!

mattab added this to the Piwik 2.9.0 milestone Oct 10, 2014

mattab added the Bug For errors / faults / flaws / inconsistencies etc. label Oct 10, 2014

mattab mentioned this issue Oct 10, 2014

Content-tracking: Enrich other reports / API's #6268

Open

mattab mentioned this issue Oct 10, 2014

Content-tracking: display content views and interactions in the Visitor log #6416

Closed

tsteur mentioned this issue Oct 12, 2014

Content tracking counts impresssions as visits #6422

Closed

mattab closed this as completed Oct 12, 2014

mattab added the duplicate For issues that already existed in our issue tracker and were reported previously. label Oct 12, 2014

mattab reopened this Oct 13, 2014

mattab added the Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical. label Oct 13, 2014

mattab modified the milestones: Piwik 2.8.0, Piwik 2.9.0 Oct 13, 2014

mattab removed the duplicate For issues that already existed in our issue tracker and were reported previously. label Oct 13, 2014

tsteur self-assigned this Oct 14, 2014

tsteur added a commit that referenced this issue Oct 14, 2014

refs #6415 forgot to commit the fix for a test

20ec0c0

mattab modified the milestones: Piwik 2.9.0, Piwik 2.8.0 Oct 14, 2014

tsteur added a commit that referenced this issue Oct 14, 2014

refs #6415 we have to update cookie timeout whenever the cookie name …

863b35f

…changes

mattab modified the milestones: Short term, Piwik 2.9.0 Oct 14, 2014

mattab closed this as completed Apr 7, 2015

mattab added the worksforme The issue cannot be reproduced and things work as intended. label Apr 7, 2015

mattab reopened this Nov 25, 2015

mattab removed the worksforme The issue cannot be reproduced and things work as intended. label Nov 25, 2015

mattab modified the milestones: Mid term, Short term Nov 25, 2015

mattab mentioned this issue Nov 26, 2015

One visit incorrectly reported as multiple visits in Visitor Log #8903

Closed

mattab modified the milestones: Mid term, Long term Dec 5, 2016

mattab modified the milestones: Backlog (Help wanted), 4.2.0 Oct 21, 2019

tsteur mentioned this issue Oct 24, 2019

Can we queue most tracking requests into one? #15050

Closed

tsteur removed their assignment Jul 29, 2020

tsteur mentioned this issue Feb 4, 2021

QueuedTracking setup on multiple servers (new guide) matomo-org/plugin-QueuedTracking#134

Open

tsteur modified the milestones: 4.5.0, Priority Backlog (Help wanted) Jul 22, 2021

mattab closed this as not planned Won't fix, can't repro, duplicate, stale Dec 11, 2023

sgiehl added the not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org. label Dec 11, 2023

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Content impressions generate "0 Action" in visitor log #6415

Content impressions generate "0 Action" in visitor log #6415

hmage commented Oct 10, 2014

mattab commented Oct 10, 2014

tsteur commented Oct 12, 2014

mattab commented Oct 12, 2014

hmage commented Oct 12, 2014

hmage commented Oct 12, 2014

mattab commented Oct 13, 2014

hmage commented Oct 13, 2014

hmage commented Oct 13, 2014

mattab commented Oct 14, 2014

mattab commented Apr 7, 2015

tsteur commented Apr 7, 2015

mattab commented Nov 25, 2015

jcm77 commented Nov 26, 2015

jcm77 commented Dec 2, 2015

hpvd commented Jul 15, 2016

tsteur commented Jul 17, 2016

huang0808 commented Jul 26, 2018

tsteur commented Jul 26, 2018

tsteur commented Aug 17, 2019

mattab commented Oct 21, 2019 •

edited

mattab commented Dec 11, 2023

Content impressions generate "0 Action" in visitor log #6415

Content impressions generate "0 Action" in visitor log #6415

Comments

hmage commented Oct 10, 2014

mattab commented Oct 10, 2014

tsteur commented Oct 12, 2014

mattab commented Oct 12, 2014

hmage commented Oct 12, 2014

hmage commented Oct 12, 2014

mattab commented Oct 13, 2014

hmage commented Oct 13, 2014

hmage commented Oct 13, 2014

mattab commented Oct 14, 2014

mattab commented Apr 7, 2015

tsteur commented Apr 7, 2015

mattab commented Nov 25, 2015

jcm77 commented Nov 26, 2015

jcm77 commented Dec 2, 2015

hpvd commented Jul 15, 2016

tsteur commented Jul 17, 2016

huang0808 commented Jul 26, 2018

tsteur commented Jul 26, 2018

tsteur commented Aug 17, 2019

mattab commented Oct 21, 2019 • edited

mattab commented Dec 11, 2023

FYI: The solution: Give the plugin Queued Tracking a try. This should fix this issue.

mattab commented Oct 21, 2019 •

edited