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HTML files not served in UI (404 error), detect & let user know how to fix folder permissions #6328

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Gallenkamp opened this issue Sep 28, 2014 · 3 comments
Open

HTML files not served in UI (404 error), detect & let user know how to fix folder permissions #6328

Gallenkamp opened this issue Sep 28, 2014 · 3 comments
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c: Usability For issues that let users achieve a defined goal more effectively or efficiently. Enhancement For new feature suggestions that enhance Matomo's capabilities or add a new report, new API etc.
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Backlog (Help wan...

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@Gallenkamp
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Hi there,

I'dlike to recommend a fix for the 750 folder which must be 755 to work. It does in fresh installations, but upgrades from say 2.4 to 2.7 do not fix the problem. As I fixed it, i cant remember exactly, but I guess it was /plugins/ZenMode/angularjs
Maybe the setup script can check and either fix or tell the user how to fix it.

Cheers!
@mattab
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mattab commented Sep 30, 2014

Thanks for the suggestion, i'm also not sure how to solve this problem as there were often different causes of this (see faq which lists solutions: http://piwik.org/faq/troubleshooting/faq_18485/ )

@mattab mattab added the Enhancement For new feature suggestions that enhance Matomo's capabilities or add a new report, new API etc. label Sep 30, 2014
@mattab mattab added this to the Short term milestone Sep 30, 2014
@mattab
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mattab commented Oct 12, 2014

If anyone has more info how this issue could be fixed please suggest here

@mattab mattab modified the milestones: Mid term, Short term Oct 12, 2014
@mattab mattab changed the title fix foldersettings on update HTML files not served in UI (404 error), detect & let user know how to fix folder permissions Sep 21, 2015
@mattab
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mattab commented Sep 21, 2015

This issue has been reported before countless times: #8541 #8040 #8155 #7058 #7697 #6878 #6888 and we had to point to the FAQ: http://piwik.org/faq/troubleshooting/faq_18485/

Maybe the setup script can check and either fix or tell the user how to fix it.

👍

Suggested steps:

  • Create a new System check to verify HTML files can be served.
  • when HTML files are 404, explain how to fix the problem / link to FAQ

@mattab mattab modified the milestones: Short term, Mid term Sep 21, 2015
@mattab mattab added the c: Usability For issues that let users achieve a defined goal more effectively or efficiently. label Sep 21, 2015
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c: Usability For issues that let users achieve a defined goal more effectively or efficiently. Enhancement For new feature suggestions that enhance Matomo's capabilities or add a new report, new API etc.
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