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Clarification of Piwik's goals regarding privacy #6160

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diosmosis opened this issue Sep 8, 2014 · 6 comments
Closed

Clarification of Piwik's goals regarding privacy #6160

diosmosis opened this issue Sep 8, 2014 · 6 comments
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answered For when a question was asked and we referred to forum or answered it. c: Privacy For issues that impact or improve the privacy. Task Indicates an issue is neither a feature nor a bug and it's purely a "technical" change.
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@diosmosis
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What does Piwik consider to be good behavior when tracking behavior? How do we believe Piwik users (big companies, small companies, etc.) should treat their users in terms of supporting their rights? How can we encourage such 'good' behavior?

Piwik's stated support for matters of privacy is evident, but as far as I can see translates only to allowing people to own data they track. Perhaps more can be done to make people care about privacy.

See for a possible example: http://www.ianwaring.com/2014/06/08/cloudkit-now-thats-how-to-do-a-secure-database-for-users/

"Apple take this one stage further, in that any application that asks for any personal identifiable data (like an email address, age, postcode, etc) from any table has to have access to that information specifically approved by the handset owners end user; no explicit permission (on a per application basis), no data."

The goals we come up with can influence/manifest new directions in UX.

@hpvd
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hpvd commented Sep 8, 2014

Good idea!

Since there are lot's of

  • countries with different legal terms,
  • different use-cases for piwiks tracking technology (in web, in intra net, in internal software etc)
  • different opinions

we should users give always the choice to use piwik how they like and need it
-within full bandwidth from strictly privacy and anonymity to detailed tracking of personal data.
=> one idea could be to give special best practise advices for several different scenarios

@hpvd
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hpvd commented Sep 8, 2014

to answer one of the questions "How can we encourage such 'good' behaviour?"
with a concrete idea:
we should give not only a black and a white solution but also the steps between this,
otherwise the black solution has to be chosen when a grey solution would be enough.
one place where this is easily visible is the "Do not track function setting" where simply a third 3.state needed
see #6147

@mattab mattab added c: Privacy For issues that impact or improve the privacy. Task Indicates an issue is neither a feature nor a bug and it's purely a "technical" change. labels Sep 8, 2014
@mattab mattab added this to the Short term milestone Sep 8, 2014
@mattab
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mattab commented Sep 13, 2014

@hpvd good points. a lot can be done in the area of Privacy! we will make a lot of progress with regards to privacy over the next year.

Here are important goals regarding Privacy:

what do you think?

@mattab
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mattab commented Nov 15, 2014

interesting link from @diosmosis

Mozilla’s five Data Privacy Principles are:

NO SURPRISES
Use and share information in a way that is transparent and benefits the user.

USER CONTROL
Develop products and advocate for best practices that put users in control of their data and online experiences.

LIMITED DATA
Collect what we need, de-identify where we can and delete when no longer necessary.

SENSIBLE SETTINGS
Design for a thoughtful balance of safety and user experience.

DEFENSE IN DEPTH
Maintain multi-layered security controls and practices, many of which are publicly verifiable.

@mattab
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mattab commented Feb 27, 2015

We've made some good progress in clarifying privacy in the last few months. This issue stays open to keep discussion alive, but i'm moving to Mid term milestone.

@mattab
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mattab commented Jul 8, 2016

#6160 (comment)

@mattab mattab closed this as completed Jul 8, 2016
@mattab mattab added the answered For when a question was asked and we referred to forum or answered it. label Jul 8, 2016
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