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Websites tab won't show up in Settings Page #6073

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kevmimcc opened this issue Aug 26, 2014 · 20 comments
Closed

Websites tab won't show up in Settings Page #6073

kevmimcc opened this issue Aug 26, 2014 · 20 comments
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Bug For errors / faults / flaws / inconsistencies etc. worksforme The issue cannot be reproduced and things work as intended.

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@kevmimcc
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Issue:
When trying to go to Websites Tab in Settings view, websites won't load, and i get "The string SitesManager_AddSite was not loaded in javascript. Make sure it is added in the Translate.getClientSideTranslationKeys hook." and the page freezes.

To Reporoduce:
After logging in to super user account, Click on Settings from top right. Then click on "Websites" link.
screen shot 2014-08-26 at 12 53 09 pm
screen shot 2014-08-26 at 12 57 11 pm

@mattab
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mattab commented Aug 27, 2014

Can you please try the release 2.6.0-b1 which should fix it?

@mattab mattab closed this as completed Aug 27, 2014
@kevmimcc
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I am using the latest stable version. How would I upgrade my current large installation to 2.6.0-b1 ? I can't be so experimental. I have 12,000 websites supporting 8,000 paying clients. This current bug is preventing me from changing current clients settings per website.

@mattab
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mattab commented Aug 27, 2014

there is no DB Schema update in this version so it should be risk-less upgrade. If something is broken you can revert to 2.5.0 without issue (just backup the file config/config.ini.php and restore it if you revert to 2.5.0)

@mattab
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mattab commented Aug 27, 2014

Btw nice to hear you have 8000 paying customers with Piwik!

@kevmimcc
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Thank you. I appreciate the response. And yes we have been using Piwik for all our clients for about 2 years now and I appreciate the work your guys put in and I have personally donated to Piwik in the past.

@kevmimcc
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kevmimcc commented Sep 4, 2014

It didn't work. Looks like I'm desperately waiting for the next release to fix this.

@kevmimcc
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kevmimcc commented Sep 4, 2014

Got this error today trying what you have in master:
2014/09/04 16:02:12 [error] 3289#0: 2920950 FastCGI sent in stderr: "PHP message: PHP Fatal error: Class 'Piwik\Plugin\ControllerAdmin' not found in /var/www/piwik/html/core/dispatch.php on line 16" while reading response header from upstream, client: 54.184.., server: piwik.***_.com, request: "GET //index.php?idSite=__&period=range&date=2011-01-01%2C2014-09-04&module=API&format=xml&method=Referers.getKeywords&token_auth=_******* HTTP/1.1", upstream: "fastcgi://127.0.0.1:9000", host: "piwik..com"

@mattab
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mattab commented Sep 8, 2014

Can you try again a ./console git:pull and then run ./console core:update to check you've upgraded. Do you see any error?

@kevmimcc
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Ok, just updated to 2.6.1 that was just released. Still does not fix the problem. I tried those two commands you listed and both give me Permission denied. But I am root user. I also tried doing it as www-data user and still Permission denied. I was hoping 2.6.1 would fix it, but it did not.

@kevmimcc
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Firefox gives this message of unresponsive script: "A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: http://piwik.xxxxxxxxx.com/index.php?module=Proxy&action=getCoreJs&cb=ab7xxxx1c09f6bxxxxx052b546xxxxx3:240"

@kevmimcc
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I noticed in plugins/SitesManager/SitesManager.php after line 200, there is no SitesManager_AddSite listed here and it seems like it should. I put it in and then the page loaded further then before but then hit a new error "The string Actions_SubmenuSitesearch was not loaded in javascript.

@kevmimcc
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This is quite troubling. Everything was working fine before and I haven't changed anything.

@kevmimcc
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screen shot 2014-09-09 at 7 13 03 pm

@mattab
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mattab commented Sep 10, 2014

Click on Network tab and reload the page, what do you see there? any error? any error in your web server log?

@mattab mattab reopened this Sep 10, 2014
@mattab mattab closed this as completed Sep 10, 2014
@kevmimcc
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No errors in webserver at all. The web page freezes not allowing me to click anything else. It actually crashes Firefox, and freezes the tab in Chrome. I'll try clicking Network before, but once I got to "Websites" the page freezes.

@kevmimcc
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System Check is all green check marks.

@kevmimcc
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Not seeing a Network tab anywhere. I have maybe 5 seconds to click something before the page freezes.

@kevmimcc
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screen shot 2014-09-10 at 11 02 30 am

@kevmimcc
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I would love to give you my login and let you check it out...

@mattab
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mattab commented Sep 11, 2014

@kevmimcc sure please email me matt at piwik.org cheers

@mattab mattab added the Bug For errors / faults / flaws / inconsistencies etc. label Sep 20, 2014
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