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2.5.0 Upgrade - Breaks Visitor Log #6049

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iwizardpro opened this issue Aug 22, 2014 · 7 comments
Closed

2.5.0 Upgrade - Breaks Visitor Log #6049

iwizardpro opened this issue Aug 22, 2014 · 7 comments
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@tsteur
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Bug For errors / faults / flaws / inconsistencies etc.
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2.7.0

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@iwizardpro
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There is an existing forum post of this issue located: http://forum.piwik.org/read.php?2,118765 The suggested temporary workaround causes the Referrer data to not work properly. Included below is the error that is returned by Piwik:

WARN Live[2014-08-22 22:36:27] [a09ee] Failed to get data from API: Referrer type '' is not valid.
#0 /srv/www/redacted.example.com/private_html/plugins/Live/Visitor.php(359): Piwik\Plugins\Referrers\getReferrerTypeFromShortName(NULL)
#1 /srv/www/redacted.example.com/private_html/plugins/Live/Visitor.php(109): Piwik\Plugins\Live\Visitor->getReferrerType()
#2 /srv/www/redacted.example.com/private_html/plugins/Live/API.php(582): Piwik\Plugins\Live\Visitor->getAllVisitorDetails()
#3 [internal function]: Piwik\Plugins\Live\API->Piwik\Plugins\Live\{closure}(Object(Piwik\DataTable))
#4 /srv/www/redacted.example.com/private_html/core/DataTable.php(408): call_user_func_array(Object(Closure), Array)
#5 /srv/www/redacted.example.com/private_html/core/DataTable.php(453): Piwik\DataTable->filter(Object(Closure), Array)
#6 /srv/www/redacted.example.com/private_html/core/API/ResponseBuilder.php(193): Piwik\DataTable->applyQueuedFilters()
#7 /srv/www/redacted.example.com/private_html/core/API/ResponseBuilder.php(91): Piwik\API\ResponseBuilder->handleDataTable(Object(Piwik\DataTable))
#8 /srv/www/redacted.example.com/private_html/core/API/Request.php(217): Piwik\API\ResponseBuilder->getResponse(Object(Piwik\DataTable), 'Live', 'getLastVisitsDe...')
#9 /srv/www/redacted.example.com/private_html/core/ViewDataTable/Request.php(48): Piwik\API\Request->process()
#10 /srv/www/redacted.example.com/private_html/core/Plugin/ViewDataTable.php(322): Piwik\ViewDataTable\Request->loadDataTableFromAPI(Array)
#11 /srv/www/redacted.example.com/private_html/core/Plugin/Visualization.php(166): Piwik\Plugin\ViewDataTable->loadDataTableFromAPI(Array)
#12 /srv/www/redacted.example.com/private_html/core/Plugin/ViewDataTable.php(409): Piwik\Plugin\Visualization->buildView()
#13 /srv/www/redacted.example.com/private_html/core/Plugin/Report.php(290): Piwik\Plugin\ViewDataTable->render()
#14 /srv/www/redacted.example.com/private_html/core/Plugin/Controller.php(317): Piwik\Plugin\Report->render()
#15 /srv/www/redacted.example.com/private_html/plugins/Live/Controller.php(61): Piwik\Plugin\Controller->renderReport(Object(Piwik\Plugins\Live\Reports\GetLastVisitsDetails))
#16 [internal function]: Piwik\Plugins\Live\Controller->indexVisitorLog()
#17 /srv/www/redacted.example.com/private_html/core/FrontController.php(576): call_user_func_array(Array, Array)
#18 /srv/www/redacted.example.com/private_html/core/FrontController.php(86): Piwik\FrontController->doDispatch(NULL, NULL, NULL)
#19 /srv/www/redacted.example.com/private_html/core/dispatch.php(34): Piwik\FrontController->dispatch()
#20 /srv/www/redacted.example.com/private_html/index.php(47): require_once('/srv/www/analyt...')
#21 {main}
@tsteur
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tsteur commented Aug 23, 2014

I created an issue to fix this problem in case the Referrer plugin is for instance disabled: #6045 . So far users were reporting either there was a problem with the update and manually uploading the files fixed it or the Referrers plugin was deactivated

@tsteur tsteur mentioned this issue Aug 23, 2014
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@mattab mattab added this to the Piwik 2.6.0 milestone Aug 23, 2014
@iwizardpro
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I have attempted to do both (renable the referrer plugin and manually reupload all piwik related files). Neither has resolved the issue.

@tsteur
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tsteur commented Aug 24, 2014

What's your PHP version, MySQL version and operating system?

Can you still reproduce this issue when looking at the visitors of the current day?

@tomee
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tomee commented Aug 25, 2014

I have the same issue - Visitor log is broken.
I tried disabling and re-enabling the Referrers plugin as well as re-installing the plugin source files (they were indentical anyway).
Debian Squeeze, Apache: 2.2.16-6+squeeze11, MySQL: 5.5.35+dfsg-0+wheezy1 (on another server).

EDIT: Visitor log seems to be fixed by re-enabling the plugin, but Visits over time reports 0 visits, and so do other widgets (Map, Browser, By Server Time, etc.). Visits get logged in visitor log, though.

@tsteur
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tsteur commented Aug 25, 2014

@tomee the 0 visits is most likely a problem with the archiver, see #6021 and #6012. In case you are archiving via archive.php on the command line please try to use ./console core:archive instead

@tomee
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tomee commented Aug 25, 2014

@tsteur You are right, it was the auto-archiving, my bad. As a side note, I think it would be useful if such changes were stated more clearly during the auto upgrade process...

@tsteur
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tsteur commented Aug 25, 2014

true!

tsteur added a commit that referenced this issue Aug 26, 2014
@tsteur
refs #6045 #6049 added an event to collect visitor info and made sure…
ade4198 
… the Piwik UI kinda works when most tracker plugins are disabled
tsteur added a commit that referenced this issue Aug 26, 2014
@tsteur
refs #6045 #6049 the UI should now work even when none of those repor…
b881b1d 
…ting / tracker plugins is enabled
@tsteur tsteur mentioned this issue Aug 26, 2014
Merged
@tsteur tsteur closed this as completed Aug 26, 2014
@tsteur tsteur added the Bug label Aug 26, 2014
@tsteur tsteur self-assigned this Aug 26, 2014
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@tsteur @iwizardpro @mattab @tomee