Hi @ryrun thanks for the report.

Hi @ryrun, I'm unable to reproduce this problem, if you still experience the bug, can you post a screenshot of the custom variables report w/ ecommerce orders being 0, and a screenshot your ecommerce log showing some ecommerce orders w/ custom variables?

Ok, but i need some time. I'll recheck this issue next week.

Hi @ryrun can you please post a screenshot with 2.12.1 showing the issue? it looks like it works in 2.12.1

So, the problem is still there. The custom variables report in ecommerce tab still show just 0.
We are using following tracking code for ecommerce tracking:

var pkBaseURL = (("https:" == document.location.protocol) ? "https://***/" : "http://***/");
    try {
        var piwikTracker = Piwik.getTracker(pkBaseURL + "piwik.php", ***);
                piwikTracker.setCustomVariable(1, "CustomerStatus", "Bestandskunde", "page");
                piwikTracker.addEcommerceItem("***", "***", "***", 99.99, 1);
        piwikTracker.trackEcommerceOrder("***", 99.99, 99.99, 99.99, 99.99, 0.0);
        piwikTracker.trackPageView();
        piwikTracker.enableLinkTracking();
    } catch (err) {
    }

Maybe our tracking is wrong? It works atleast for normal ecommerce tracking. Please note, that i've changed the values.

Screenshot from Test website:

Thanks for the feedback @ryrun

In

            piwikTracker.setCustomVariable(1, "CustomerStatus", "Bestandskunde", "page");

replace page by visit - this should solve the problem for you. By design Piwik will copy in the Ecommerce conversion / Goal conversion those custom variables that have the scope visit - we should document this somewhere so I'll leave issue opened until I document it

(edit: i'm not 100% sure this will fix your issue - so let me know if not!)

Hi @mattab i've changed the tracking code, i'll will post some updates soon.

@mattab Problem is fixed for me. visit works fine for me.

Good to know. I've updated the user guide at: https://piwik.org/docs/custom-variables/#tracking-a-custom-variable

If you measure Goals or use Ecommerce Analytics, note that when the conversion occurs Piwik will copy any custom variables of scope "visit" in the Conversion. You can then view Conversion rates by Goal (and Ecommerce conversion rate) for each of your "visit" scope custom variables.

@mattab

A question for understanding: We track a custom variable "language" of scope "page" as the user is able to change the language. Which will not work for eCommerce segements view. This leaves two options: change the custom variable to scope "visit" or wait for #3950 and use that as segment instead of our custom variable. Any other options?

@fnagel correct. don't think there are other option. hopefully we can do #3950 sooner rather than later

@mattab Thanks for the fast response. Very appreciated.