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Internal server error on settings page #5826

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sdussaut opened this issue Jul 13, 2014 · 3 comments
Closed

Internal server error on settings page #5826

sdussaut opened this issue Jul 13, 2014 · 3 comments
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Bug For errors / faults / flaws / inconsistencies etc. worksforme The issue cannot be reproduced and things work as intended.

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@sdussaut
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Hi!

Since 2.4.x update, when I try to go to the settings page I get an internal server error from Piwik no matter the user I log in with.

Here are the server logs:

[Sun Jul 13 20:03:48 2014] [info] [client XX.XX.XXX.XXX] (32)Broken pipe: core_output_filter: writing data to the network
[Sun Jul 13 20:04:03 2014] [warn] [client XX.XX.XXX.XXX] (104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server, referer: http://www.domain.fr/analytics/index.php?module=CoreHome&action=index&idSite=1&period=range&date=previous7
[Sun Jul 13 20:04:03 2014] [error] [client XX.XX.XXX.XXX] Premature end of script headers: php5.fcgi, referer: http://www.domain.fr/analytics/index.php?module=CoreHome&action=index&idSite=1&period=range&date=previous7
[Sun Jul 13 20:04:04 2014] [error] mod_fcgid: process /home/user/cgi-bin/php5.fcgi(662386) exit(communication error), get unexpected signal 11

Any idea on this?
@Globulopolis
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Read the SO thread at !http://stackoverflow.com/questions/12153518/connection-reset-by-peer-mod-fcgid-error-reading-data-from-fastcgi-server

@sdussaut
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I just don't get it :-)
I'm on PHP > 5.3, fastCGI is there and I don't have access to apache.conf (shared host).

Can you point me to the steps I need to reproduce to fix this?

Thanks a lot!

@sdussaut
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Ok, I found the problem with the help of my web hosting service.

I was running Piwik on PHP 5.3.6 (Piwik is stated to run on PHP 5.3.2 and newer here).
I switched to PHP 5.3.26 and it seems to run fine. So apparently there is something not working between Piwik 2.4.1 and PHP 5.3.6.

@mattab mattab added the Bug For errors / faults / flaws / inconsistencies etc. label Sep 20, 2014
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@mattab @sdussaut @Globulopolis