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Installation Failure - "couldn't write to some directories" #5622

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lucanos opened this issue Apr 28, 2008 · 6 comments
Closed

Installation Failure - "couldn't write to some directories" #5622

lucanos opened this issue Apr 28, 2008 · 6 comments
Labels
Bug For errors / faults / flaws / inconsistencies etc. Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical.
Milestone
RobotRock

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@lucanos
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lucanos commented Apr 28, 2008

Installed v0.1.5 on SunFire V240 running Solaris 10, Apache v2.2.6, MySQL v5.0.45 (Standard) & PHP v5.2.4 .

Initial visit returns message:

```
Piwik couldn’t write to some directories.

Try to Execute the following commands on your Linux server:
chmod 777 /var/www/html/tools/piwik/config

If this doesn’t work, you can try to create the directories with your FTP …
```

Directory Listing within /var/www/html/tools/piwik/:

```
minerva:/var/www/html/tools/piwik# ls lash
total 52
2 drwxr-sr-x 10 root root 512 Apr 23 14:02 .
2 drwxr-xr-x 5 501 webservd 512 Apr 28 08:26 ..
2 drwxr-sr-x 2 501 webservd 512 Apr 23 14:01 config
4 -rwxr-xr-x 1 501 webservd 1.5K Apr 2 07:05 index.php
2 drwxr-sr-x 2 501 webservd 512 Apr 23 14:01 lang
2 drwxr-sr-x 12 501 webservd 512 Apr 23 14:02 libs
2 -rw-r-r— 1 501 webservd 42 Mar 15 08:55 LICENSE
2 drwxr-sr-x 5 501 webservd 1.0K Apr 23 14:01 misc
2 drwxr-sr-x 13 501 webservd 1.0K Apr 23 14:01 modules
14 rw-r-r— 1 501 webservd 6.9K Mar 28 23:42 piwik.js
6 rw-r-r— 1 501 webservd 2.1K Apr 11 23:38 piwik.php
2 drwxr-sr-x 23 501 webservd 512 Apr 23 14:01 plugins
4 rw-r-r— 1 501 webservd 1.2K Jan 14 15:40 README
2 drwxr-sr-x 4 501 webservd 512 Apr 23 14:01 tests
2 drwxr-sr-x 3 501 webservd 512 Apr 23 14:01 themes
2 rw-r-r— 1 501 webservd 806 Mar 28 12:12 TODO
```

Executed CHMOD as per instructions:

```
…
2 drwxrwsrwx 2 501 webservd 512 Apr 23 14:01 config
…
```

Refreshed webpage:

```
Piwik couldn’t write to some directories.

Try to Execute the following commands on your Linux server:

If this doesn’t work, you can try to create the directories with your FTP …
```

(NOTE: Line which detailed suggested CHMOD command now absent. All other details identical.)

I have also retested after removing the “Sticky” permission from the Group set, but with same results.

Keywords: install chmod config
@anonymous-matomo-user
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Had the exact same issue. I think the problem was, that the piwik-directory itself had not the necessary rights.

try
chmod 777 /var/www/html/tools/piwik

@anonymous-matomo-user
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I am getting the same message after installing on Windows Server 2003 R2 with Apache 2.2 and PHP 5.2.5.
There are NO directories displayed whose protection should be modified!

is there a list of directories and files which piwik is trying to create/read/update/delet?

@lucanos
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lucanos commented May 8, 2008

Alright, having taken "freedimension"s advice, and chmodding the whole Piwik directory to 777 – NOT RECOMMENDED IN THE WILD, I now have a list of folders which Piwik wants to write to.

So, the folder list is:

```
/var/www/html/tools/piwik/config
/var/www/html/tools/piwik/tmp
/var/www/html/tools/piwik/tmp/templates_c
/var/www/html/tools/piwik/tmp/cache
```

And therefore the amended Unix CHMOD commands should be:

```
chmod 777 config
chmod -R 777 tmp
```

When both commands are run from within the PIWIK directory.

The installation script still needs to be fixed so that these commands are appropriately displayed to installing users.

@mattab
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mattab commented May 8, 2008

(In 467) – fix #5622 it seems this fix does the trick or suggesting the right directories at installation. Please apply the diff and report any problem.

@anonymous-matomo-user
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I’ve still have this problem.

I’ve made some search about why it doesn’t work. Here it is.

Piwik doesn’t have the right to create directories inside it’s installation dir. So Piwik::mkdir (in modules/Piwik.php:101) doesn’t create any directory.
Then, line 104,

```
$directory = realpath($directoryToCheck);
```

realpath return false since the directory doesn’t exists, as the PHP doc say:
realpath() returns FALSE on failure, e.g. if the file does not exist.

``

`

$directory
is now false. So when trying to set true or false in the $resultCheck array, thing like
``````

$resultCheck[$directory] = false;

```
is just doing something like
```

$resultCheck0 = false;

```
```

@mattab
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mattab commented Oct 8, 2008

Thanks for your investigation! that’s very helpful :) Check bug fix in 634

@lucanos lucanos added this to the RobotRock milestone Jul 8, 2014
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@lucanos @mattab @anonymous-matomo-user