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Dashboard and graphs show 0 visits when archive cron is enabled #5351

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anonymous-matomo-user opened this issue Jun 16, 2014 · 5 comments
Closed

Dashboard and graphs show 0 visits when archive cron is enabled #5351

anonymous-matomo-user opened this issue Jun 16, 2014 · 5 comments
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Bug For errors / faults / flaws / inconsistencies etc. duplicate For issues that already existed in our issue tracker and were reported previously.
Milestone
2.5.0

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@anonymous-matomo-user
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"Dashboard of all websites", "Visits over time" and "Visitors Overview" show 0 visits for today, week, month and year until one visitor today was on the tracked website. If there is no visitor for today, all graphs show 0 visits. After the first visitor was on the tracked website and the archive cron was executed once after this visit the dashboard and all other graphs show the correct data. Tested with different piwik installations (upgrades installation and fresh install in version 2.3.0).
@mattab
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mattab commented Jun 20, 2014

Thanks for the report. Could you please try the small change you will find in: #5358#ticket

If after applying the change, waiting one day or two, you still have the issue, please re-open this ticket. Thanks!

@anonymous-matomo-user
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Hi matt,
the fix seems to work in nightly hours between 00:00 and 02:00 o'clock. After 02:00 o'clock graphs and dashboard are showing 0 visits again for all websites which have 0 visits for the actual day.

@mattab
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mattab commented Jun 25, 2014

Could you please upgrade to latest beta version? I've fixed another issue which may help.

If with the latest beta, after 1 or 2 days you still have issue, could you post a screenshot showing the problem, and what time of day problem occurs? thanks

@anonymous-matomo-user
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Hi matt,
tested latest betas over a week now and everything works fine.
Thanks

@mattab
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mattab commented Jul 3, 2014

Good to know, cheers!

@anonymous-matomo-user anonymous-matomo-user added this to the 2.5.0 - Piwik 2.5.0 milestone Jul 8, 2014
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Milestone
2.5.0
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@mattab @anonymous-matomo-user