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2.3.0 - The Piwik configuration file couldn't be found and you are trying to access a Piwik page #5295

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anonymous-matomo-user opened this issue Jun 4, 2014 · 2 comments
Closed

2.3.0 - The Piwik configuration file couldn't be found and you are trying to access a Piwik page #5295

anonymous-matomo-user opened this issue Jun 4, 2014 · 2 comments
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Bug For errors / faults / flaws / inconsistencies etc. worksforme The issue cannot be reproduced and things work as intended.
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Long term

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@anonymous-matomo-user
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We just upgraded to 2.3.0.
Some of the widgets dont load and we get the error in the widget box:

The Piwik configuration file couldn't be found and you are trying to access a Piwik page.
You can install Piwik now
If you installed Piwik before and have some tables in your DB, don't worry, you can reuse the same tables and keep your existing data!

This does not happen all the time, for instance the "You can install Piwik now" is a hyperlink and when clicked the page reloads and then the widget loads its data.
@anonymous-matomo-user
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Attachment: Error
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@mattab
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mattab commented Jun 5, 2014

Do you see any error in your server error log?

Maybe try to enable Database session: http://piwik.org/faq/how-to-install/faq_133/

Also in case piwik runs on several servers make sure the config file is synchronised between all servers: http://piwik.org/faq/new-to-piwik/faq_134/

@anonymous-matomo-user anonymous-matomo-user added this to the 2.x - The Great Piwik 2.x Backlog milestone Jul 8, 2014
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@mattab @anonymous-matomo-user