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The HTTP status code is 403 for URL "plugins/ZenMode/angularjs/quick-access/quick-access.html" #5210
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Thanks for the report. please do following:
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I've now upgraded to RC3. There is no .htaccess file in that folder any more. Unfortunately the problem still persists - here's the cPanel error log entry: May 26 04:39:27 2014 [client 90.0.248.87 File does not exist: /home/myfolder/public_html/en It seems as though it's still looking for the .htaccess file? |
please delete this file: /home/myfolder/public_html/piwik/plugins/ZenMode/.htaccess and try again ? |
As I mentioned, there is no htaccess file in that directory. There was before I upgraded to v. 2.3.0 and I don't believe I deleted it prior to upgrading, hence the upgrade must have deleted it? |
See also #5266 Serve HTML files as text/html mime type, on Apache2 web server |
if error in your server log is: Permission denied: /home/myfolder/public_html/piwik/plugins/ZenMode/.htaccess pcfg_openfile: unable to check htaccess file then there should be a file at: /home/myfolder/public_html/piwik/plugins/ZenMode/.htaccess can you please ask your webhost to make this file readable ? or maybe check with 2.4.0 as we have fixed some issue there: http://piwik.org/faq/how-to-update/faq_159/ |
I am also having the same problem after upgrading to 2.3.0. There is no .htaccess file, I did try creating one with change. I would rather not upgrade to a beta version. |
what is your error found in server error logs ? |
I found the issue in my case: Directory /plugins/ZenMode/ and it's sub-directories have file mode 750 instead of 755. chmodding the directories fixed the issue for me. |
Unfortunately we don't know how to fix this issue properly. a FAQ was created at: How do I configure server to serve HTML files? which includes helpful steps to troubleshoot. Maybe as good as we can do for now. |
Using 2.2.3-b7 I'm getting the following upon delving into a websites stats from the All Websites Dashboard:
Failed to load HTML file: Please check your server configuration. You may want to whitelist "*.html" files from the "plugins" directory. The HTTP status code is 403 for URL "plugins/ZenMode/angularjs/quick-access/quick-access.html"
Upon looking at the errog log in cPanel is says:
May 22 11:23:32 2014 [client xx.xx.xxx.xx (13)Permission denied: /home/myfolder/public_html/piwik/plugins/ZenMode/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
Which htaccess file is this referring to so I can check settings? The one in the route of plugins has a setting of 0644 and is 896 in size.
Thanks - Richard
Keywords: ZenMode quick-access.html
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