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Error: it seems you tried to skip a step of the Installation process #4990

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mattab opened this issue Apr 15, 2014 · 11 comments
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Error: it seems you tried to skip a step of the Installation process #4990

mattab opened this issue Apr 15, 2014 · 11 comments
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Bug For errors / faults / flaws / inconsistencies etc. Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical.
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@mattab
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mattab commented Apr 15, 2014

This was reported in the forums: http://forum.piwik.org/read.php?2,113886

If you experience this problem please post here your server configuration (PHP version) and also browser used during installation.

@anonymous-matomo-user
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Chromium 33.0.1750.152 (256984), the same on Firefox 28.0
openSUSE 13.1 & nginx/1.4.7 & PHP 5.5.10

@anonymous-matomo-user
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Same here.

Tried almost every browser available on both Windows and OS X and I always end-up with that "it seems you tried to skip a step" message.

@mattab
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mattab commented Apr 27, 2014

Hello @mruz13 and @ths-la, thanks for the report. Could you please send me an email at matt@piwik.org with your info? It would really help to have access to FTP to your server where we can reproduce and so we can fix the issues.

@mattab
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mattab commented Apr 27, 2014

In your "System check" maybe you have any particular warning (such as NFS filesystem) ?

@mattab
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mattab commented Apr 28, 2014

HINT: This happens a lot on OVH shared hosting, maybe related to NFS? http://forum.piwik.org/read.php?8,114216

@mattab
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mattab commented Apr 28, 2014

A possible fix may be to move to Database sessions by default? http://forum.piwik.org/read.php?8,114216,page=1#msg-114449

@anonymous-matomo-user
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Hey Matt,

Sent you an email this morning. Tell me if there's anything I can help you with to address this issue.

Just to give you a little more context, I'm on a Gandi hosting marketed as "Simple Hosting" which is basically a VPS.

@mattab
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mattab commented May 4, 2014

In abe158d: Fixes #4990 Removing use of sessions during installation.
Removed installation step 'databaseCheck'
Factored out the System check in its own class
(The 3 strings keys were removed from otrance)

@mattab
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mattab commented May 4, 2014

In cef8bd5: Refs #4990 remove Protocol section from system check

@mattab
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mattab commented May 4, 2014

In dc30088: Refs #4990 Fix bug reported in forums when nFS is detected
http://forum.piwik.org/read.php?8,114216,page=1#msg-114795

@mattab
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mattab commented May 5, 2014

In ce1ed12: Refs #4990 More fixes to make installer bullet proof

@mattab mattab added this to the 2.2.1 - Piwik 2.2.1 milestone Jul 8, 2014
@mattab mattab self-assigned this Jul 8, 2014
sabl0r pushed a commit to sabl0r/piwik that referenced this issue Sep 23, 2014
Removed installation step 'databaseCheck'
Factored out the System check in its own class
(The 3 strings keys were removed from otrance)
sabl0r pushed a commit to sabl0r/piwik that referenced this issue Sep 23, 2014
sabl0r pushed a commit to sabl0r/piwik that referenced this issue Sep 23, 2014
This issue was closed.
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