@anonymous-piwik-user opened this Issue on April 8th 2014

The "before" screenshot shows the default Geolocation module prior to adding the Organization database from Maxmind.

The "after" screenshot shows that the Organization (GeoIPOrg.dat) database is recognized but not showing location/organization data.

I have tried manually uploading the database to /analytics/misc with the same results. I have removed the database from the server and used Piwik's automatic download of the Organization database. That functioned correctly and I confirmed that it was downloaded to the correct directory.

The results matched the "after" screenshot. Organization data is not shown in the "visitors > visitor log" or "visitors > locations & provider" views.

The site is hosted by GoDaddy and is running PHP 5.4. No warnings showed up during the Piwik installation.
Keywords: GeoIPOrg, geolocation

@anonymous-piwik-user commented on April 8th 2014

Attachment: Before Screenshot - Default install
before.jpg

@anonymous-piwik-user commented on April 8th 2014

Attachment: After screenshot - GeoIP Org install, GeoIP (PHP) not installed
after.jpg

@anonymous-piwik-user commented on April 21st 2014

Has there been any movement on this issue? Thanks.

@anonymous-piwik-user commented on April 24th 2014

I have updated to 2.2.0, and the GeoIP Org database is still not fully functional. Do you know when this will be fixed? Thanks.

@gaumondp commented on April 24th 2014

I had a problem with Geoip and 2.2 manual upgrade that was corrected by adding proxy information.

See: http://piwik.org/faq/how-to-install/faq_98/

I put those in /config/config.ini.php and voil :

proxy_client_headers[] = HTTP_CLIENT_IP
proxy_client_headers[] = HTTP_X_FORWARDED_FOR
proxy_host_headers[] = HTTP_X_FORWARDED_HOST

Tell us if it helps !

@anonymous-piwik-user commented on April 25th 2014

I added that to line 16 right under the "trusted_hosts", but it didn't work. The build still resembles the "after" screenshot and the GeoIP (php) is not available to be checked. More thoughts? Thanks.

@anonymous-piwik-user commented on May 7th 2014

I just updated to 2.2.1, but GeoIP(php) is still not available and Piwik is not fully displaying Organization information. The scheduled GeoIPOrg.dat auto-update worked correctly.

Is this a Piwik-wide bug or just with my build? I'd like to get this resolved as quickly as possible. Thanks.

@anonymous-piwik-user commented on May 21st 2014

I need an update on this ticket. Is the issue with GeoIPOrg.dat a confirmed bug or is there something wrong with my Piwik installation? Do you need admin and FTP access to my site to further explore the issue? Thanks.

@mattab commented on May 24th 2014 Member

We haven't confirmed it yet, sorry. It's in the current backlog so we aim to look at it next, but we are a small team (and hiring!)

@sathome commented on July 8th 2014

I am the creator of this ticket. Can I get an update on this ticket? My client is in a position where he paid for GeoIPOrg along with monthly updates 3 months ago and hasn't been able to utilize it in Piwik. Any update on when this issue will be resolved would be great. Thanks.

@rindeal commented on September 4th 2014

I can confirm this behavior and have also found a workaround: just install GeoIPCity.dat along GeoIPOrg.dat and that's it.

@mattab commented on April 7th 2015 Member

I can confirm this behavior and have also found a workaround: just install GeoIPCity.dat along GeoIPOrg.dat and that's it.

Thanks @rindeal for the tip.

Since there is a workaround available i'm moving this issue out of our backlog for now

@sgiehl commented on January 14th 2019 Member

refs #13957

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