@anonymous-piwik-user opened this Issue on April 3rd 2014

Hi,

I think I have found a bug, I have posted in the forum but nobody seems to have an answer. My forum post http://forum.piwik.org/read.php?2,113063

The email reports will just not send from my Piwik dashboard. I am using the latest release of piwik (2.1.0).

I have taken the following steps;

installed piwik on a subdomain of my host (analytics.mydomain.com)
uploaded all relevant files and created databases
configured and installed
website tracking is working perfectly and as expected
email reports wont send
i removed all files and re-uploaded in binary via ftp
repeated configuration steps - still email won't send

I have tried both the default php mail in piwik and the recommended Gmail settings found here http://piwik.org/faq/how-to/#faq_93

I receive an error message every time I try to 'send report now', error message is as follows;

An error occured while sending 'PDF Email Report - 3.2014-04-03.1.en.pdf' to info@mydomain.com. Error was 'Unable to send mail. '

If i use smtp settings the error message changes to;

An error occured while sending 'PDF Email Report - 3.2014-04-03.1.en.pdf' to info@mydomain.com. Error was 'Connection timed out'

Email config is correct on my host/domain as I am able to send emails from every other website on this host. I have also tried to setup a cron job as suggested here http://piwik.org/docs/setup-auto-archiving/#cpanel-how-to-set-up-the-cron-script-using-cpanel This also doesn't work, the archive file doesn't contain any info apart from the defaults.

I would really appreciate any help with this issue as I have a large client list.

Regards

J

Keywords: email

@mattab commented on April 15th 2014 Member
@mattab commented on June 10th 2019 Member

We have created a FAQ to help about this issue: https://matomo.org/faq/troubleshooting/faq_34856/

Hopefully it will help people get their emails working. if you have any issue with receiving emails from Matomo please follow the FAQ and let us know how it goes (by following the "Contact support" link in the FAQ).

Have a great day!

This Issue was closed on April 15th 2014
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