Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Missing keyword and referer since upgrade to 2.0 #4445

Closed
kerneis opened this issue Dec 27, 2013 · 3 comments
Closed

Missing keyword and referer since upgrade to 2.0 #4445

kerneis opened this issue Dec 27, 2013 · 3 comments
Labels
Bug For errors / faults / flaws / inconsistencies etc. worksforme The issue cannot be reproduced and things work as intended.
Milestone
2.0.3

Comments

@kerneis
Copy link

kerneis commented Dec 27, 2013

Hi,

Since I've upgraded to Piwik 2.0 (using the automatic upgrade process), there is nothing displayed in the "keywords" and "referers" boxes ("no data for this report"). But the problem is very confusing:

  • I track several websites with a single Piwik instance. The issue happens only for one of them (the website which is displayed by default when I login).
  • The information is available in the database. I am pretty sure of this because the detailled visitor log shows the keywords and referers! It's only the keyword and referers reports themselves which are broken.
  • If I go to the referers module (instead of using the boxes on my dashboard), the issue is the same: no data.
  • The problem happens almost all the time, but not always. A few days ago, my keywords and referers boxes contained the expected data again; I did not tweak anything for this to happen, it just worked when I logged in. But now, they are back to "no data for this report".

Upgrading to 2.0.2 did not solve the issue.
Keywords: keyword, referer
@mattab
Copy link
Member

mattab commented Dec 31, 2013

Thanks for report. I haven't seen or heard this issue before. Are you seeing any error in your server error logs? Have you setup the cron as explained in: http://piwik.org/docs/setup-auto-archiving/

This may help and/or give errors when it fails.

@kerneis
Copy link
Author

kerneis commented Jan 1, 2014

Of course, as soon as I reported this bug, it started to work again!

I am using a hourly cron, but I was redirecting error messages to /dev/null. I'm now logging them into a file and will reply with more details if the issue happens again.

@mattab
Copy link
Member

mattab commented Jan 3, 2014

A Miracle For a Happy New Year!

@kerneis kerneis added this to the 2.0.3 - Piwik 2.0.3 milestone Jul 8, 2014
This issue was closed.
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
Bug For errors / faults / flaws / inconsistencies etc. worksforme The issue cannot be reproduced and things work as intended.
Projects
None yet
Milestone
2.0.3
Development

No branches or pull requests
2 participants
@mattab @kerneis