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Lots of error Messages viewing old visits #4330

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hpvd opened this issue Nov 21, 2013 · 12 comments
Closed

Lots of error Messages viewing old visits #4330

hpvd opened this issue Nov 21, 2013 · 12 comments
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Bug For errors / faults / flaws / inconsistencies etc. duplicate For issues that already existed in our issue tracker and were reported previously. Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical.
Milestone
2.0.3

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@hpvd
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hpvd commented Nov 21, 2013

As already described in #4221 there are error messages looking at old visits e.g. from March-Oktober in vistor log and visitor profile.

This seem to be fixed now but only for new data logged with Piwik 2.0b (November?).

Looking at the old data or e.g. the full year there are plenty of them with latest Piwik beta 2.0b8

As figured out in the mentioned ticket, these Errors seem to/may result from German Umlauts in pagetitle.

the message again is the same error line like at the bigging we talked about this problem:

There is an error. Please report the message (Piwik 2.0-b8) and full backtrace in the Piwik forums (please do a Search first as it might have been reported already!).

Warning: htmlspecialchars() [function.htmlspecialchars]: Invalid multibyte sequence in argument in /html/piwik/vendor/twig/twig/lib/Twig/Extension/Core.php on line 925

Backtrace -->

#0 Piwik\Error::errorHandler(...) called at [:]
#1 htmlspecialchars(...) called at [/html/piwik/vendor/twig/twig/lib/Twig/Extension/Core.php:925]
#2 twig_escape_filter(...) called at [/html/piwik/tmp/templates_c/57/26/f50133f3038ccbfc28e1ecc8d3b1b89982619950037a3321ccfb9c3ede32.php:313]
#3 __TwigTemplate_5726f50133f3038ccbfc28e1ecc8d3b1b89982619950037a3321ccfb9c3ede32->doDisplay(...) called at [/html/piwik/vendor/twig/twig/lib/Twig/Template.php:264]
#4 Twig_Template->displayWithErrorHandling(...) called at [/html/piwik/vendor/twig/twig/lib/Twig/Template.php:238]
#5 Twig_Template->display(...) called at [/html/piwik/tmp/templates_c/b4/a1/a35ef731cdf931ecd4994401b308abd53b13fd3c1ed013a537523891a337.php:589]
#6 __TwigTemplate_b4a1a35ef731cdf931ecd4994401b308abd53b13fd3c1ed013a537523891a337->doDisplay(...) called at [/html/piwik/vendor/twig/twig/lib/Twig/Template.php:264]
#7 Twig_Template->displayWithErrorHandling(...) called at [/html/piwik/vendor/twig/twig/lib/Twig/Template.php:238]
#8 Twig_Template->display(...) called at [/html/piwik/tmp/templates_c/f6/f4/6ed24a7d9ed3e245fa01550d6ed4e014f32f8bce916134512d56978f453c.php:117]
#9 __TwigTemplate_f6f46ed24a7d9ed3e245fa01550d6ed4e014f32f8bce916134512d56978f453c->doDisplay(...) called at [/html/piwik/vendor/twig/twig/lib/Twig/Template.php:264]
#10 Twig_Template->displayWithErrorHandling(...) called at [/html/piwik/vendor/twig/twig/lib/Twig/Template.php:238]
#11 Twig_Template->display(...) called at [/html/piwik/vendor/twig/twig/lib/Twig/Template.php:249]
#12 Twig_Template->render(...) called at [/html/piwik/vendor/twig/twig/lib/Twig/Environment.php:296]
#13 Twig_Environment->render(...) called at [/html/piwik/core/View.php:241]
#14 Piwik\View->renderTwigTemplate(...) called at [/html/piwik/core/View.php:236]
#15 Piwik\View->render(...) called at [/html/piwik/core/Plugin/ViewDataTable.php:276]
#16 Piwik\Plugin\ViewDataTable->render(...) called at [/html/piwik/core/Plugin/Controller.php:228]
#17 Piwik\Plugin\Controller->renderReport(...) called at [/html/piwik/plugins/Live/Controller.php:96]
#18 Piwik\Plugins\Live\Controller->getLastVisitsDetails(...) called at [/html/piwik/plugins/Live/Controller.php:90]
#19 Piwik\Plugins\Live\Controller->indexVisitorLog(...) called at [:]
#20 call_user_func_array(...) called at [/html/piwik/core/FrontController.php:114]
#21 Piwik\FrontController->dispatch(...) called at [/html/piwik/index.php:58]

please see also attachment

=> If not only new data should be usable with piwik 2.0 we may should have a look at this again...
@hpvd
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hpvd commented Nov 21, 2013

Attachment:
2013-11-21_12h23_15.png

@hpvd
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hpvd commented Nov 21, 2013

to go the direct way to more details within the ticket mentioned above use this link:
#4221

@tsteur
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tsteur commented Nov 22, 2013

In 76f538a: refs #1816 #4330 label is already escaped by safeDecodeLabel, to not escape: otherwise error message non utf8 character might occur

@mattab
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mattab commented Nov 28, 2013

Do you still experience the issue with 2.0-b10?

@hpvd
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hpvd commented Nov 28, 2013

yes unfortunately it's still there with the b10 from master :-(

@mattab
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mattab commented Dec 8, 2013

Do you experience it for all days or only one particular day?

could you try to upgrade to PHP 5.5 or 5.4?

Does it not happen with new data?

@hpvd
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hpvd commented Dec 8, 2013

updated to latest piwik version from master 8.12.13 12:00 europe:
it's still there - and in many many days..
php is latest from 5.3=>5.3.27
sorry an update to a newer version is not possible on this server since some other software relay on 5.3 doesn't work well with 5.4/5

@mattab
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mattab commented Dec 9, 2013

Thanks for the follow up! in the meantime you can replace the htmlspecialchars by @htmlspecialchars at the 3 lines around 925
#1 htmlspecialchars(...) called at [/html/piwik/vendor/twig/twig/lib/Twig/Extension/Core.php:925]

this will silent the error.

I'm still un-sure of the fix. Maybe we should catch this particular php warning and ignore it, maybe a bug in php 5.3.x.

@hpvd
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hpvd commented Dec 21, 2013

installed Piwik 2.02
=> the error message changed a little bit:

There is an error. Please report the message (Piwik 2.0.2) and full backtrace in the Piwik forums (please do a Search first as it might have been reported already!).

Warning: htmlspecialchars() [function.htmlspecialchars]: Invalid multibyte sequence in argument in /html/piwik/vendor/twig/twig/lib/Twig/Extension/Core.php on line 968

Backtrace -->

#0 Piwik\Error::errorHandler(...) called at [:]
#1 htmlspecialchars(...) called at [/html/piwik/vendor/twig/twig/lib/Twig/Extension/Core.php:968]
#2 twig_escape_filter(...) called at [/html/piwik/tmp/templates_c/e1/3e/861e3fd02fc14c73bba288b177deeb8274a429bcb91c2400f69ebe9dc578.php:207]
#3 __TwigTemplate_e13e861e3fd02fc14c73bba288b177deeb8274a429bcb91c2400f69ebe9dc578->doDisplay(...) called at [/html/piwik/vendor/twig/twig/lib/Twig/Template.php:276]
#4 Twig_Template->displayWithErrorHandling(...) called at [/html/piwik/vendor/twig/twig/lib/Twig/Template.php:250]
#5 Twig_Template->display(...) called at [/html/piwik/vendor/twig/twig/lib/Twig/Template.php:261]
#6 Twig_Template->render(...) called at [/html/piwik/vendor/twig/twig/lib/Twig/Environment.php:292]
#7 Twig_Environment->render(...) called at [/html/piwik/core/View.php:253]
#8 Piwik\View->renderTwigTemplate(...) called at [/html/piwik/core/View.php:248]
#9 Piwik\View->render(...) called at [/html/piwik/plugins/Live/Controller.php:157]
#10 Piwik\Plugins\Live\Controller->getVisitorProfilePopup(...) called at [:]
#11 call_user_func_array(...) called at [/html/piwik/core/FrontController.php:117]
#12 Piwik\FrontController->dispatch(...) called at [/html/piwik/index.php:71]

@mattab
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mattab commented Jan 3, 2014

See also: #4410 The string to escape is not a valid UTF-8 string

Can you try the following: in config.ini.php set the following below [database] section:

[database]
charset = utf8

Then do you see the error for old visits? and for new ones?

please comment there as I think it's the same issue: #4410

@mattab
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mattab commented Jan 22, 2014

A similar issue was reported in the Visitor profile http://forum.piwik.org/read.php?2,110352

@mattab
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mattab commented May 13, 2014

Invalid multibyte sequence in argument in /html/piwik/vendor/twig/twig/lib/Twig/Extension/Core.php on line 927

This bug has occurred again in Piwik 2.2.2. I created ticket at #5157

@hpvd hpvd added this to the 2.0.3 - Piwik 2.0.3 milestone Jul 8, 2014
@mattab mattab mentioned this issue May 13, 2014
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sabl0r pushed a commit to sabl0r/piwik that referenced this issue Sep 23, 2014
@tsteur
refs matomo-org#1816 matomo-org#4330 label is already escaped by safe…
76f538a 
…DecodeLabel, to not escape: otherwise error message non utf8 character might occur
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