@mattab opened this Issue on October 28th 2008 Member

Proposed feature:
When user visits Piwik

  • the controller fetches the Archive, if number of visits for the period is 0
    • check a flag in option table, to see if for this website there was tracking data found in the logs
    • select count() if first time querying
  • if there is some data in earlier or later dates, display "there is no data in this report" normal behavior
  • if there is no log in the piwik DB, have a Notice/Help message displayed at the top in the In-app message, on the left of "About Piwik 1.2"
    • the message would explain there is no log found for this website, maybe a problem with the tracking code? Link to FAQ.

Requires: in-app messaging #1358

@robocoder commented on December 28th 2008 Contributor

Increasingly important where piwik is a hosted by 3rd parties providing support, eg Sourceforge hosted apps (where I noticed some tickets being opened for piwik).

@mattab commented on May 16th 2009 Member

this could also simply be a notice message "There is no data for this day. More information" with a link to the FAQ: http://piwik.org/faq/troubleshooting/#faq_58

@anonymous-matomo-user commented on May 17th 2009

I had the same 'problem' and I think the notice matt proposed is the best thing for a quick (first?) solution. I just didn't realize I was on the wrong day, so the hint 'for this day' is really good.

@mattab commented on May 18th 2009 Member

The message should link to the Javascript code for the website!

@mattab commented on January 18th 2010 Member

The inline help / link should only be displayed if the number of visits for the period is zero.

@mattab commented on July 27th 2010 Member

Not a major support issue... delaying

@mattab commented on January 7th 2011 Member

Also, we should check value of enable browser archiving & if cron is running

@mattab commented on August 7th 2012 Member

What do you think about this feature?

There's potential to easily improve the "default state - no visit view".
What would you propose?

@mattab commented on September 14th 2014 Member

Again a feedback today: I contact you for the first time, because yesterday and today I have 0 visitors shown on Piwik, which has never been. Did you stop collecting data anymore? Is this for everyone or just me? Any reason?

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