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Piwik counts same lost shopping-basket many times #4029
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of course I can provide a screenshot of the visitor log, but I would prefer not to post it here in public...please post me a line and I would send it by mail... |
unfortunately this is by design, since we create one "abandoned cart" per visit and you made 8 visits to the shopping cart page. one solution could be that you only call Piwik when an object was added or removed from the cart, then these "page refresh" would not be counted as extra carts. |
thanks for your answer. so if I understand it right we simply need the (additional) possibility to only count different abandoned cards. This could be done via a comparison of the abandoned card to the abandoned cart of the visit before.
What do you think? Should I open an extra ticket for that? |
or / and / detail we could distinguish between
|
e.g. in the visor log we need a new symbol to show the difference: one idea could be simply for 1. => using the symbol of the supermarket trolley with the red cross and put it in brackets for 2. => keeping the symbol of the supermarket trolley with the red cross |
or doing it the other way around: we count additionally the number of "the abandoning of each cart" if this number is 1: it's a new abandoned cart Like returning visitors and new visitors... what's your opinion? |
I re-read your ticket more carefully. Here you say that the cart page was simply reloaded. This shouldn't have created a cart entry at all. Are you using http://www.statstory.com/piwik-ecommerce-extension-for-magento/ ? |
thanks for your fast answer/feedback! |
I have reviewed and it is not a bug. The plugin is working as intended. I will respond to the email HPVD has sent me. |
at this time I'm setting up a magento store and have piwik integrated right from the start (standard piwik Magento plugin, lastest version)
Everything with the default settings.
The shop is behind a htacess password and i'm the only visitor.
Now I found a huge problem:
Piwik counts the same lost shopping-basket many times.
This is how it happens:
some days ago I put an article into the shopping basket.
I leave the browser tab (firefox) with this basket open the last two days.
The browser is installed on a windows notebook.
This notebook travelled in standby mode from home to work and back to home and back to work and back home...
On both place its connected to the internet.
The browser was closed some times and restarted. The Browser tab was always opened again.
Now the problem appear: the same shopping basket was counted 8-times within these two days !!
Maybe this is also relevant for normal page visits !!
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