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error installing geoip #3504

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anonymous-matomo-user opened this issue Nov 1, 2012 · 1 comment
Closed

error installing geoip #3504

anonymous-matomo-user opened this issue Nov 1, 2012 · 1 comment
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Bug For errors / faults / flaws / inconsistencies etc. worksforme The issue cannot be reproduced and things work as intended.

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@anonymous-matomo-user
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Installing geopip as directed I received the following message:

There is an error. Please report the message (Piwik 1.9.1) and full backtrace in the Piwik forums (please do a Search first as it might have been reported already!).

Notice: Uninitialized string offset: 0 in /usr/www/users/fv/Concrete5/analytics/libs/MaxMindGeoIP/geoip.inc on line 627

Backtrace -->
#0 Piwik_ErrorHandler(...) called at [/usr/www/users/fv/Concrete5/analytics/libs/MaxMindGeoIP/geoip.inc:627]
#1 _geoip_seek_country(...) called at [/usr/www/users/fv/Concrete5/analytics/libs/MaxMindGeoIP/geoip.inc:499]
#2 geoip_country_id_by_addr(...) called at [/usr/www/users/fv/Concrete5/analytics/libs/MaxMindGeoIP/geoip.inc:517]
#3 geoip_country_code_by_addr(...) called at [/usr/www/users/fv/Concrete5/analytics/plugins/UserCountry/LocationProvider/GeoIp/Php.php:94]
#4 Piwik_UserCountry_LocationProvider_GeoIp_Php->getLocation(...) called at [/usr/www/users/fv/Concrete5/analytics/plugins/UserCountry/LocationProvider/GeoIp.php:83]
#5 Piwik_UserCountry_LocationProvider_GeoIp->isWorking(...) called at [/usr/www/users/fv/Concrete5/analytics/plugins/UserCountry/LocationProvider/GeoIp/Php.php:161]
#6 Piwik_UserCountry_LocationProvider_GeoIp_Php->isWorking(...) called at [/usr/www/users/fv/Concrete5/analytics/plugins/UserCountry/LocationProvider.php:222]
#7 Piwik_UserCountry_LocationProvider::getAllProviderInfo(...) called at [/usr/www/users/fv/Concrete5/analytics/plugins/UserCountry/Controller.php:40]
#8 Piwik_UserCountry_Controller->adminIndex(...) called at [:]
#9 call_user_func_array(...) called at [/usr/www/users/fv/Concrete5/analytics/core/FrontController.php:138]
#10 Piwik_FrontController->dispatch(...) called at [/usr/www/users/fv/Concrete5/analytics/index.php:53]

Keywords: geoip
@mattab
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mattab commented Nov 1, 2012

Thanks for the report. can you try to download and unzip the .dat file again maybe it is corrupt?

The error comes from the maxmind library directly which should not happen if the city/country database file is working well.

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@mattab @anonymous-matomo-user