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No real time on "View goals by Visit"->"Custom Variables" #3411

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anonymous-matomo-user opened this issue Sep 27, 2012 · 6 comments
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Bug For errors / faults / flaws / inconsistencies etc. worksforme The issue cannot be reproduced and things work as intended.
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@anonymous-matomo-user
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I can see today's goals in real time when viewing by "Visits to conversion", by "Country", etc, but when i view goals by "custom variable", displayed data is several hours old.

Maybe I need to configure some parameter? I think it's a bug.
Keywords: custom variables, real time

@mattab
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mattab commented Sep 28, 2012

can you show screnshot of visitor log showing Goals + custom Vars, and then screenshot of Goals per custom var report, that will show the data issue ?

@anonymous-matomo-user
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Attachment: Everything was right with 4 custom variables
piwik_2_days_ago_everything_is_OK.png

@anonymous-matomo-user
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Attachment: Something broke when 5th custom variable was added
piwik_today_bug.png

@anonymous-matomo-user
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Attachment: All 5 variables appear ok when quering visits by custom variable
piwik_visits_by_custom_variable_is_ok.png

@anonymous-matomo-user
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Hi,

more details about the problem: (Maybe ticket should be renamed)

  • When user lands on my site, I set 4 different custom variables, 1..4. It's been working right for a long time. All visits to my site have these 4 variables defined.
  • Yesterday, I made a modification. When visitor enters an special section, I set the 5th custom variable.
  • The scope of all five variables is "visit".

Since I added that 5th custom variable, I'm getting wrong numbers when querying goals reports by custom variable. It seems the first four variables aren't being counted. I've attached 3 screenshots, one from 2 days ago, with all 4 variables ok. The second screenshot is a report for today with wrong numbers.
The third one is "Visits by custom variable", where everything seems ok.

I've checked the log_visit table, and all five custom variables appear defined for today's visits.

@anonymous-matomo-user
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Hello again.

I found I was setting the 5th custom variable on each page view. I was assigning always the same value, but maybe Piwik doesn't like this behaviour...

I modified my site so the custom variable is set only the first time the user enters this special section, and numbers seem to be ok again.

@anonymous-matomo-user anonymous-matomo-user added this to the 1.9 -- Piwik 1.9 milestone Jul 8, 2014
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