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Stuck on "Loading Data" when going to Goals tab #2964

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anonymous-matomo-user opened this issue Feb 22, 2012 · 4 comments
Closed

Stuck on "Loading Data" when going to Goals tab #2964

anonymous-matomo-user opened this issue Feb 22, 2012 · 4 comments
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Bug For errors / faults / flaws / inconsistencies etc. worksforme The issue cannot be reproduced and things work as intended.
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@anonymous-matomo-user
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When enabling the Goals plugin and then attempting to go to the "Goals" tab on the top menu bar, the page never completes loading and just displays "Loading data...". Also, the "Add a new Goal" option does the same thing.

Please see example:
[[Image(http://imagebucket.flyawaysimulation.com/images/vLNUr.png)]]

@peterbo
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peterbo commented Feb 22, 2012

Please have a look in the firebug console. What does the server answer to the request? Is there any file that could not be loaded?

@anonymous-matomo-user
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Checked Firebug console and discovered the browser was using an old JS file - a forced refresh fixed the problem and the page now loads flawlessly.

Perhaps issue some cache-busting techniques to fix this problem for users upgrading from a previous version.

You may close this ticket.

@robocoder
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Before I close, can you View Source, and report what the URL in the <script> tag contained, e.g.,

<script type="text/javascript" src="index.php?module=Proxy&action=getJs&cb=490d3ee1db2a0081dcddb2860309e71e"></script>

I checked the Piwik demo, and there is a cache buster string. Also, the HTTP response headers look ok. (Maybe a regression in Firefox?)

@anonymous-matomo-user
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This is the Javascript include:

<script type="text/javascript" src="index.php?module=Proxy&amp;action=getJs&amp;cb=8faaf25b2e56c549fac3f495d2059b8a"></script>

Cache busting appears to be there. Yes it could be Firefox. Everything is working fine after the forced refresh.

@anonymous-matomo-user anonymous-matomo-user added this to the 1.7.x - Piwik 1.7.1 milestone Jul 8, 2014
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