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Users are being counted multiple times for each pageview. #2906

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anonymous-matomo-user opened this issue Feb 4, 2012 · 2 comments
Closed

Users are being counted multiple times for each pageview. #2906

anonymous-matomo-user opened this issue Feb 4, 2012 · 2 comments
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Bug For errors / faults / flaws / inconsistencies etc. duplicate For issues that already existed in our issue tracker and were reported previously. Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical.
Milestone
1.7

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@anonymous-matomo-user
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I have noticed in my Visitors log that some users are being counted as multiple unique users. Their IP addresses seem to change each time, but tracking each user by IP address alone is not an efficient method of tracking for this very reason. Piwik needs to be able to track a user across the site even if their IP address shifts.
Keywords: ip address, cookies, sessions, duplicates, multiple
@mattab
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mattab commented Feb 5, 2012

We fixed a related issue in 1.7 beta please update (it has no known bug) http://forum.piwik.org/read.php?2,83913

If after updating, for new visits, you still get the problem, then please comment here again

@anonymous-matomo-user
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@matt That's great news! The happiest answer to any ticket is that it's already a known issue and is being fixed. I will upgrade to 1.7 beta ASAP.

I also found the original ticket for the fixed issue if you want to add that to the resolution: Ticket 2785

@anonymous-matomo-user anonymous-matomo-user added this to the 1.7 Piwik 1.7 milestone Jul 8, 2014
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Bug For errors / faults / flaws / inconsistencies etc. duplicate For issues that already existed in our issue tracker and were reported previously. Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical.
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@mattab @anonymous-matomo-user