@anonymous-piwik-user opened this Issue on January 5th 2012


Most (not all) of the ecommerce orders going through Piwik are being recorded as both orders AND abandoned carts. I'll attach a screenshot.

If it matters, I'm using PiwikTracker.php and not the JS API.

(I wanted to post this on the forum first incase I was doing something wrong, but didn't receive the confirmation email)

@anonymous-piwik-user commented on January 5th 2012

Attachment: Screenshot of issue

@anonymous-piwik-user commented on January 10th 2012

Attachment: Zipped log (upload as .txt was blacklisted)

@mattab commented on February 8th 2012 Member
@mattab commented on January 8th 2012 Member

Thanks for the submission. Can you see any pattern for when it duplicates abandoned carts and orders, VS when all works as expected?

Can you please try to upgrade to 1.7 beta and maybe it will work better? http://forum.piwik.org/read.php?2,83913

In your tracking API calls, do you use setIp to set the correct IP? Do you use setForceVisitorId() etc.?

@anonymous-piwik-user commented on January 10th 2012

I'm afraid I don't see any obvious pattern.

I tried 1.7 beta but the UI seems totally broken (no widgets, overlapping text) so I had to downgrade back to 1.6.

Yes, I do use setForceVisitorId and setIP - which seem to be working fine for the rest of Piwik. I have tracking_requests_require_authentication set to 0.

I made a temporary alteration to PiwikTracker.php to log the requests being made and will attach an extract of a faulty order.

@mattab commented on February 8th 2012 Member

Thanks for the log, I replayed it locally but unfortunately even when replaying this log, I still cannot reproduce the issue. (see screenshot)

Please try to upgrade to latest beta 1.7 which maybe will improve things, but otherwise I would be interested to hear how regularly it happens, and if you'd be willing to let me access your piwik to look myself?

@anonymous-piwik-user commented on February 19th 2012

Piwik 1.7 final has the same bug.

Let me know what kind of access you need and I'll sort it out for you.

@mattab commented on May 26th 2012 Member

dvdoug, do you still experience the problem with the latest Piwik?

If you do, please email me at matt@piwik so we can arrange access to your piwik

I close the ticket for now as no other user reported it, but if you experience it I will reopen

This Issue was closed on May 26th 2012
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