@anonymous-piwik-user opened this Issue on November 23rd 2011

I am implementing ecommerce-tracking to my piwik installation and may have found an issue with the abandoned carts.

  1. Abandoned (meaning unordered) carts show only the value of last added item in the hover-tip in the visitor real-time widget (see screenshot).
  2. Abandoned cart-items are summed up correctly in dashboard-widgets (product sku, product name, product category, see screenshot). But
  3. They are also shown as "ordered items", when switching the view back from "lost carts" to "ecommerce orders" at the bottom of each widget.
  4. Abandoned cart items are not summed up correctly in the ecommerce-overview. Here, only the last item added to the cart is used (possibly in correlation with issue #1?). Also see screenshot.
  5. While writing this ticket and adding more items to the cart and abandoning them, items get removed from product-sku widget, compare quantit in screenshot.
@anonymous-piwik-user commented on November 23rd 2011

Attachment: Abandoned cart hover / tool tip in realtime widget
piwik_abandoned_cart_realtime_widget.png

@anonymous-piwik-user commented on November 23rd 2011

Attachment: Product SKU widget abandoned cart
piwik_abandoned_carts_product-sku_widget.png

@anonymous-piwik-user commented on November 23rd 2011

Attachment: eCommerce overview - wrong sum of abandoned items
piwik_abandoned_cart_ecommerce_overview.png

@anonymous-piwik-user commented on November 23rd 2011

Attachment: Produkt Sku widget - itmes "vanished"
piwik_abandoned_carts_product-sku_widget_items_vanished.png

@mattab commented on November 28th 2011 Member

1) What is displayed is the amount tracked in: trackEcommerceCartUpdate() call see http://piwik.org/docs/ecommerce-analytics/#toc-tracking-add-to-cart-items-added-to-the-cart-optional

Piwik does not do any sum in the cart.

Also I think other issues might be linked to this tagging issue, I tried on a ecommerce piwik and numbers "seemed" to be OK for abandoned carts.

If after fixing your JS you still experience bugs with the new data, please post a comment and I will reopn! thanks

@anonymous-piwik-user commented on November 28th 2011

Replying to matt:

1) What is displayed is the amount tracked in: trackEcommerceCartUpdate() call see http://piwik.org/docs/ecommerce-analytics/#toc-tracking-add-to-cart-items-added-to-the-cart-optional

Piwik does not do any sum in the cart.

Ah ok, so it's my bet. I'll have a look and report back.

This Issue was closed on November 28th 2011
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